Imaging Booking Coordinator | Milton Keynes University Hospital NHS Foundation Trust
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 per annum, pro rata if part-time |
| Hours: | Part time |
| Closing date: | 29 October 2025 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | Milton Keynes University Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7513912/430-CC25-360A |
Summary
Imaging Booking Coordinator
Department Imaging
Band 3 £24,937 - £26,598 per annum, pro rata if part-time
Hours 37.5 per week, all MKUH roles will be considered for flexible working
You will play a key role in delivering an efficient, effective, and patient-focused appointment and reception service within the Imaging Department. This multifaceted role involves managing appointment requests from Health Centres, GPs, Outpatient Clinics, and Wards, as well as handling referrals and bookings for a wide range of imaging modalities, including CT, DEXA, MRI, ultrasound, and X-ray.
As a central member of the Imaging Administration & Clerical team, you will be responsible for booking both new and follow-up appointments, coordinating list set-ups, managing amendments and cancellations, and supporting patients throughout their imaging pathway.
You will also provide a professional and welcoming front-of-house reception service, handling face-to-face and telephone enquiries with care, accuracy, and empathy.
A key part of the role is ensuring that patients are scheduled in line with the Trust’s Access Policy and national NHS targets, supporting timely and equitable access to imaging services.
If you're passionate about providing high-quality patient care through outstanding administrative and reception support, we welcome your application.
Interview 15 and 16 October 2025
You will contribute to administrative tasks such as updating booking protocols, supporting pathway changes, participating in training activities. The post will involve both cross-site and hybrid working. Working hours are rostered across a 7-day week, between 08:00 and 20:00, in line with service needs.
Collaboratively working as part of the imaging team, the post involves the coordination of list set-ups, amendments and cancellations.
Liaise confidently with patients and referrers over the telephone to deal with a variety of queries.
Ensure, in line with the Trust’s Access Policy, that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access imaging services within maximum wait times.
Support the imaging service with administrative functions such as booking protocol updates, patient pathway changes, training etc.
The post holder will also cover other imaging booking coordinators and receptionists during periods of sickness/leave and share duties and responsibilities within the imaging A&C team based on service needs.
The role will consist of both cross site (i.e. acute hospital/ community diagnostic centres/ witan gate) and hybrid working (designated trust work location and from home).
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
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'We care We communicate We collaborate We contribute'
Communication and relationship building
The post holder will:
Ensure that the service provided to patients and other service users is empathetic, caring and efficient. This may involve for example, tactfully encouraging patients not fully aware of the severity of their medical condition to attend investigations without unduly alarming them, or, dealing with patients, or their relatives/ care providers, who may be upset, angry or distressed.
Deal with telephone enquiries from patients, patients relatives, patient’s care providers, general practitioners and referrers. A working knowledge of other areas of imaging will be necessary to ensure that a second call is not required and that queries are dealt with at the first point of contact or passed to the relevant area. Calls cover a whole variety of subjects including:
• Anxious patients seeking advice on their forthcoming examinations or who are unhappy about the priority of the appointment they have been given.
• Patients unable to attend and need to change their appointment time or date.
• General practitioners/consultants, requesting verbal results of imaging examinations.
• Varied general enquiries
Responsibilities for analysis
The post holder will:
Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments and imaging staff roster commitments.
Responsibilities for planning & organisation of activities
The post holder will:
Coordinate and organise own workload.
Be focused within a specific imaging area/ modality. However, a working knowledge of other imaging A&C areas will be required. Specific duties may be amended over time in response to the changing needs of the department.
Policies and services development
The post holder will:
Contribute to the development of clinical governance processes relevant to own area of responsibility.
Be responsible for booking radiology outpatient appointments in line with local and national waiting time targets via the CRIS system, using the Trust’s imaging patient tracking lists (PTL) to monitor waiting times.
Financial responsibility
The post holder will:
Use trust equipment in a responsible and safe manner; ensuring it is not treated in a way which is likely to cause damage.
Advises line manager in advance of stock and stationary replenishment required within role.
Managing people
The post holder will:
Be responsible for his/her actions and patient workload and be able to work unsupervised as well as part of a multidisciplinary team.
Where possible, enable patient choice across all imaging sites when booking appointments.
Responsibility for information resources
The post holder will:
Use a variety of IT systems which are essential to the performance of their day-to-day work including Microsoft applications (i.e., MS Teams, outlook, excel), radiology information system (i.e., CRIS) and hospital information system (i.e., Cerner).
Gain thorough knowledge and understanding of the hospital and radiology information systems including imaging PACS (picture archiving communication system) to aid appointment scheduling, reviewing patient notes and images and update, amend or add patient information. Particular attention to detail is required as the department uses a number of operating systems that are interdependent.
Research and development
The post holder will:
To keep up to date with current issues and developments within imaging. Share best practice and inform other staff of new A&C imaging developments
To take responsibility for pursuing his/her own development in accordance with an agreed Personal Development Plan
Freedom to Act
The post holder will:
Undertaking a period of in-post training for 6-12 months to understand all aspects of the post and to attend other training courses as required.
Have a very high level of autonomy and independent working. The post-holder works as part of a team but also regularly as a lone worker (weekends, out of hours, community diagnostic centre sites). Managing their patient list independently and confidently making decisions about workflow and prioritisation of urgency and accommodating priority ad-hoc referrals.
Other Responsibilities
The post holder will:
Have a flexible approach to how contracted hours of work are scheduled and work location.
Take part in regular performance appraisal.
Please refer to the Job Description for further details
This advert closes on Monday 13 Oct 2025