GP Care Navigator
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | £12.45 per hour |
| Additional salary information: | £12.45 an hour |
| Hours: | Full time |
| Closing date: | 24 October 2025 |
| Location: | Preston, PR5 6JD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0216-25-0000 |
Summary
Duties will include Greeting patients on arrival ensuring patients are checked in manually To answer the telephone, dealing with enquiries and signposting patients to necessary services. Make appointments, including telephone, follow-up, and urgent appointments Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call Safe handling of patient files, maintaining confidentiality at all times Scan hospital reports and letters, ensuring that the scanning of patients correspondence is kept up to date at all times To carry out patient/GP Registrar surveys To be responsible for the call and recall of patient lists as instructed by the practice manager The ideal candidate will: - Have had previous reception experience, preferably in a Primary Care setting - Be able to work as part of a team, with individual responsibilities, maintaining a high level of professionalism - Be able to listen, empathise with, and support people from all backgrounds and communities, creating trust and confidence - Communicate effectively in oral and written format with patients, their families, medical staff, and other members of the team - Be able to prioritise and plan actions, using own initiative when under pressure - Be able to deal with difficult and emergency situations in a professional and calm manner THIS JOB WILL CLOSE AS SOON AS AN APPROPRIATE CANDIDATE IS FOUND - PREVIOUS APPLICANTS NEED NOT APPLY.