Front of House - Colchester Hospital | East of England Ambulance Service Trust
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 PA |
| Hours: | Part time |
| Closing date: | 29 October 2025 |
| Location: | Colchester, CO4 5JL |
| Company: | East of England Ambulance Service NHS Trust |
| Job type: | Permanent |
| Job reference: | 7512896/247-PTS-FOH-0625-A |
Summary
We are looking to appoint a receptionist / Front of House, if you have a professional approach, experience of care for people and working with the public, then we would like to hear from you.
You will need to be approachable, a good team player and remain calm under pressure.
You will need to demonstrate the ability to respect and maintain patient dignity and confidentiality in all situations and work in line with Trust Policy and procedure including Safeguarding Children, Young Adults and Adults.
Please note that this post is subject to TUPE as of the 31st March 2026
To provide a ‘Front of house’ reception service for outpatients at Colchester Hospital. Providing support to patients/relatives and hospital staff with any enquires regarding their scheduled transport.
Completing all calls ahead to confirm patient travel for the following day and updating CLERIC System accordingly. Process bookings as required. Assist with hospital transport updates and ETA
Full training will be provided on appointment to ensure that you are fully competent in completing your duties effectively.
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
This advert closes on Monday 13 Oct 2025