Student and Campus Enquiries Coordinator X3
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | £28,840 to £32,335 per year |
| Hours: | Full time |
| Closing date: | 13 October 2025 |
| Location: | Hendon, North West London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | MU Services Ltd |
| Job type: | Permanent |
| Job reference: | ESE13-R |
Summary
Overall Purpose:
As part of a dedicated team of Student and Campus Enquiries Coordinators, you will provide
excellent customer service and a welcoming, supportive and knowledgeable service to
students across face to face, and virtual channels. You will also engage in proactive
communications to students via a range of channels and on a variety of topics.
As a Student and Campus Enquiries Coordinator, you will manage a high volume of enquiries
and requests with a range of complexity. You will guide students through available
interventions and identify when they would benefit from advice or intervention from colleagues
in mental health and wellbeing, disability, or academic support teams.
You will work in a collaborative, student-centred way to unpick and resolve challenges with
students and colleagues across the university, ensuring students are informed and
empowered to make the right decisions for themselves.
Principal Duties:
• Act as the first point of contact for all student enquiries and support requests, triaging and
resolving issues independently where possible. For complex cases, take ownership by
coordinating with subject matter experts (e.g., finance, student administration, student
support) to ensure students receive a resolution or clear next steps.
• Use data insights to identify students who may need navigation support (e.g., low
engagement, tuition fee debt) and proactively reach out to offer guidance, signposting, and
referrals to appropriate services.
• Accurately document student queries, next steps, and resolutions using University
systems. Share digital resources, facilitate referrals, and book students with second-tier
support teams. Monitor data, analyse trends, and recommend technology-driven
improvements to enhance efficiency and service delivery.
• Produce documents such as Student Status Letters and Council Tax Exemption
Certificates in line with University regulations, ensuring compliance while identifying
opportunities to streamline and automate administrative processes.
• Participate in checking documentation and eligibility (such as oyster card audit, ID checks).
• Engage in team meetings, training, and professional development to
maintain up-to-date expertise. Promote the service, contribute to student experience
strategies, and propose service enhancements based on student interactions and
feedback.
• Contribute to pan-university events. Including welcome, induction and graduation.
• To undertake any other activity as appropriate and as requested by the Education and Student
Experience leadership.
As part of a dedicated team of Student and Campus Enquiries Coordinators, you will provide
excellent customer service and a welcoming, supportive and knowledgeable service to
students across face to face, and virtual channels. You will also engage in proactive
communications to students via a range of channels and on a variety of topics.
As a Student and Campus Enquiries Coordinator, you will manage a high volume of enquiries
and requests with a range of complexity. You will guide students through available
interventions and identify when they would benefit from advice or intervention from colleagues
in mental health and wellbeing, disability, or academic support teams.
You will work in a collaborative, student-centred way to unpick and resolve challenges with
students and colleagues across the university, ensuring students are informed and
empowered to make the right decisions for themselves.
Principal Duties:
• Act as the first point of contact for all student enquiries and support requests, triaging and
resolving issues independently where possible. For complex cases, take ownership by
coordinating with subject matter experts (e.g., finance, student administration, student
support) to ensure students receive a resolution or clear next steps.
• Use data insights to identify students who may need navigation support (e.g., low
engagement, tuition fee debt) and proactively reach out to offer guidance, signposting, and
referrals to appropriate services.
• Accurately document student queries, next steps, and resolutions using University
systems. Share digital resources, facilitate referrals, and book students with second-tier
support teams. Monitor data, analyse trends, and recommend technology-driven
improvements to enhance efficiency and service delivery.
• Produce documents such as Student Status Letters and Council Tax Exemption
Certificates in line with University regulations, ensuring compliance while identifying
opportunities to streamline and automate administrative processes.
• Participate in checking documentation and eligibility (such as oyster card audit, ID checks).
• Engage in team meetings, training, and professional development to
maintain up-to-date expertise. Promote the service, contribute to student experience
strategies, and propose service enhancements based on student interactions and
feedback.
• Contribute to pan-university events. Including welcome, induction and graduation.
• To undertake any other activity as appropriate and as requested by the Education and Student
Experience leadership.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.