Infrastructure Manager | South London and Maudsley NHS Foundation Trust
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £70,396 - £80,837 per annum |
| Hours: | Full time |
| Closing date: | 29 October 2025 |
| Location: | Bromley, BR2 0EP |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7462639/334-NCL-7462639-TA |
Summary
As a member of the Service Delivery section of the Digital Services Department you will be responsible for the delivery of services and staff within your team. Efficiency, good practice and a passion for every customer getting an excellent service must be a key driver. Being a senior figure in the Digital Services department, you must be able to adapt yourself to the different services that you line manage, maintain service for customers and continually improving that service. A proactive worker thinking outside the box to maintain or reinstate service for customers driving efficiency.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Service Delivery fall within the Digital Services umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible result. You will be a senior technical influence in the Infrastructure Team in improving, maintaining and documenting new and existing Digital services. Being a senior technology professional, you will be required to mentor and coach other members of the Digital Services department for career development.
You will work closely with all elements of the Service Delivery to deliver the best outcomes of the service and for customers. Offering a “can do”, proactive approach to service delivery and ultimately delivering for the service needs. You will be a member of, and not limited to, the Digital Services Department Business Continuity team and part of the Digital Services out of hours emergency support rota.
The role will require a proactive approach to working relationships and could entail working with any vested partner of South London and Maudsley NHS trust.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from8amto 6pmgiving you the very best of good work life balance.
The Infrastructure Team sits within the Service Delivery function which forms part of the overall Digital Services team.
St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
Other sites includeMaudsley Hospital (headquarters) andBethlem Royal Hospital.
• Be accountable and responsible for the operational efficiency and SLA performance for the Infrastructure Services Section, within the Service Delivery team.
• Responsible for managing the staff and sections that come under your line
management responsibility in line with trust policies and procedures.
• Be responsible for the leadership and direction of the trusts Server and networking estate, VMWare, Cloud, Messaging, Domain Backup and Network environment to achieve the Service levels in place.
• Be a proactive challenger and continually review your services and the delivery to customers.
• Maintain compliancy for the trust in relation to Software compliance.
• Drive customer excellence through the adoption of continuous improvement.
• Management responsibility product, services lifecycles including upgrades and decommissioning.
• Maintain and document services in accordance with Trust systems writing policies and procedures for staff and services.
• Support and mentor team members as required for personal development and
knowledge transfer.
• Other activity from time to time as required to support the operation of the Trust Infrastructure.
• Abide to the department and trusts policies and procedures.
This advert closes on Monday 13 Oct 2025