Universal Credit Senior Operational Leader
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | £44,447 to £46,547 per year |
| Hours: | Full time |
| Closing date: | 13 October 2025 |
| Location: | BB11 1DD |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 425344/1 |
Summary
DWP is responsible for helping people move into employment, supporting pensioners, and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty—and stay out of poverty—through work, saving, and support. This is a hugely important public service, and our challenge is greater than ever.
These are key roles, and we welcome applications from individuals with strong leadership skills who are energetic and enthusiastic. You will be expected to deliver exceptional customer service and achieve quality outcomes for our customers, partners, and providers. You should be able to make sound decisions, drive performance, work collaboratively, and lead others effectively.
DWP is looking to fill a Universal Credit Senior Operational Leader role in the North West Jobs and Careers Service Directorate.
The role available will be based in Burnley.
A reserve list will be held for a period of 3 months from which further appointments can be made. The reserve list may be used to offer future vacancies which arise in the wider group and across the wider DWP network. Any such offers would be made in strict merit order and the location and job role would be fully explained.
This role is office based, extensive travel across the District/Group is expected and could cover multiple sites.
The successful candidate can expect to be involved in a range of the following:
An active member of your Senior Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
Operationalise the government's labour market policy, setting performance standards and personalising services for our customers.
Demonstrate systems leadership in a complex stakeholder landscape, driving service improvements through insight and collaboration.
Lead, motivate, support and encourage teams to operate flexibly, seeking feedback, listening and acting on this.
Contribute to business and people planning activities ensuring appropriate and effective deployment of people and resources.
Accountable for the management of performance and service delivery within their business area, undertaking regular performance reviews with their colleagues, identifying risks to business performance achievement and opportunities to drive forward continuous improvement.
Responsible for developing leadership capability through coaching and making full use of Operational Delivery Profession learning & development products.
Through role modelling positive behaviour and ways of working, make DWP an inclusive place where people can be their best.
Ensure compliance with DWP security and data protection regulations.
Proud member of the Disability Confident employer scheme