Night Concierge - Bank Staff
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Real Living Wage |
| Hours: | Part time |
| Closing date: | 29 October 2025 |
| Location: | Edinburgh |
| Remote working: | On-site only |
| Company: | Scottish Veterans Residenses |
| Job type: | Temporary |
| Job reference: |
Summary
Scottish Veterans Residences (SVR) is a Registered Scottish Charity (SC012739) established in 1910 in reaction to the sight of veterans sleeping rough on the streets of Edinburgh. SVR is a Housing Association which provides high quality, supported accommodation for veterans who are homeless or in need.
We house ex-service men and women of all ages in residences in Edinburgh, Dundee and Glasgow.
1. Job Details
Job Title Night Concierge Line Manager Deputy Manager
Hours Bank Staff Salary Real Living Wage
Place of Work Whitefoord House, Edinburgh
2. Job Purpose
The post will support the security of supported housing services by being the first point of call to residents and visitors. The postholder will monitor all matters concerning the security of the residence and residents safety.
Light manual labour involving general cleaning in the front of house, specifically offices and common rooms including the lifts and corridors to maintain safe, orderly and hygienic conditions
There may be a small element of personal support required for some of the residents in times of difficulty.
3. Main Responsibilities
• Wakened Night Duty
• Safety of Residents
• Security of Premises
• General Cleaning
• Responding to Emergencies
• Maintaining a safe environment (HASW)
4. Principal Accountabilities:
The following is not an exhaustive list and can vary to meet the exigencies of the service:
• From 7pm until 7am the Concierge is the first point of contact for residents & visitors, providing an alert staff presence throughout the night.
• Undertake External security check - report any repairs or litter which is observed.
• Detect signs of intrusion and ensure security of doors, windows, and gates.
• Ensure all visitors have left the premises & perimeter gates are secured
• Act at all times as a responsible and trusted person
• As directed by the on call manger, complete sign up’s for emergency out of hours referrals
General Safety of Residents
• Observe Fire Safety regulations, and follow procedures including safety checks and maintain the Fire Register to include details of overnight visitors
• Monitor all automated safety systems including Fire Alarm system, intruder and panic alarms, CCTV, etc.
• Organise safe evacuation in the event of fire or flooding
• Respond to any concerns arising with residents or their visitors, other staff and the general public when using the building.
• Alert On-call Management whenever necessary, and summon assistance from Emergency Services as appropriate e.g. Fire and Rescue, Ambulance, Police etc.
• Monitor & Maintain Security throughout the building and grounds
• The Concierge team will maintain secure and safe conditions by preparing regular written Safety Reports for attention of the Management team.
• Watchfulness via regular patrols throughout the building including the residence.
• Respond to any intruders or suspect activities in the grounds by notifying the Police then assisting Police with access to the property on arrival.
• Observe safe systems of work at all times, including personal safety, and work in accordance with current protocols for existing safety and security systems
• Report all faults in the building, or any other concerns with maintenance or security
• As necessary, arrange call-outs using the list of recognised tradesmen for gas, electricity, heating, water, doors and glazing, telecommunications, etc.
• Cooperate with other personnel while maintaining a safe and secure environment
• Light manual labour involving general cleaning in the front of house, specifically offices and common rooms including the lifts and corridors
• Hoovering, dusting, door and glass surfaces, bins, desks, while removing tripping or slipping hazards, or other hygiene hazards to avoid cross contamination.
• Ensure the front of house foyer is always clean, tidy and ready for use by day shift, and respond to requests on the daily schedule.
5. Person Specification – Knowledge, Skills and Experience Needed
The essential qualifications and characteristics that will be required of the person undertaking the role are:
• SVQ II in Health and Social Care or its equivalent or be willing to attain this qualification within eighteen months of starting with SVR.
• Ability to treat people with dignity and respect
• To network and build strong professional relationships with stakeholders
• Ability and skills that will contribute to being an effective member of a team
• Ability to handle conflict within the workplace
• Commitment to working within SVR’s Equal Opportunities Policy
• Able and willing to work flexible hours and shifts
• Flexibility and willingness to adapt to changing priorities
• Excellent verbal and written communication
• Ability to use MS Office packages in a proficient manner. training will be offered on SVR specific packages
We house ex-service men and women of all ages in residences in Edinburgh, Dundee and Glasgow.
1. Job Details
Job Title Night Concierge Line Manager Deputy Manager
Hours Bank Staff Salary Real Living Wage
Place of Work Whitefoord House, Edinburgh
2. Job Purpose
The post will support the security of supported housing services by being the first point of call to residents and visitors. The postholder will monitor all matters concerning the security of the residence and residents safety.
Light manual labour involving general cleaning in the front of house, specifically offices and common rooms including the lifts and corridors to maintain safe, orderly and hygienic conditions
There may be a small element of personal support required for some of the residents in times of difficulty.
3. Main Responsibilities
• Wakened Night Duty
• Safety of Residents
• Security of Premises
• General Cleaning
• Responding to Emergencies
• Maintaining a safe environment (HASW)
4. Principal Accountabilities:
The following is not an exhaustive list and can vary to meet the exigencies of the service:
• From 7pm until 7am the Concierge is the first point of contact for residents & visitors, providing an alert staff presence throughout the night.
• Undertake External security check - report any repairs or litter which is observed.
• Detect signs of intrusion and ensure security of doors, windows, and gates.
• Ensure all visitors have left the premises & perimeter gates are secured
• Act at all times as a responsible and trusted person
• As directed by the on call manger, complete sign up’s for emergency out of hours referrals
General Safety of Residents
• Observe Fire Safety regulations, and follow procedures including safety checks and maintain the Fire Register to include details of overnight visitors
• Monitor all automated safety systems including Fire Alarm system, intruder and panic alarms, CCTV, etc.
• Organise safe evacuation in the event of fire or flooding
• Respond to any concerns arising with residents or their visitors, other staff and the general public when using the building.
• Alert On-call Management whenever necessary, and summon assistance from Emergency Services as appropriate e.g. Fire and Rescue, Ambulance, Police etc.
• Monitor & Maintain Security throughout the building and grounds
• The Concierge team will maintain secure and safe conditions by preparing regular written Safety Reports for attention of the Management team.
• Watchfulness via regular patrols throughout the building including the residence.
• Respond to any intruders or suspect activities in the grounds by notifying the Police then assisting Police with access to the property on arrival.
• Observe safe systems of work at all times, including personal safety, and work in accordance with current protocols for existing safety and security systems
• Report all faults in the building, or any other concerns with maintenance or security
• As necessary, arrange call-outs using the list of recognised tradesmen for gas, electricity, heating, water, doors and glazing, telecommunications, etc.
• Cooperate with other personnel while maintaining a safe and secure environment
• Light manual labour involving general cleaning in the front of house, specifically offices and common rooms including the lifts and corridors
• Hoovering, dusting, door and glass surfaces, bins, desks, while removing tripping or slipping hazards, or other hygiene hazards to avoid cross contamination.
• Ensure the front of house foyer is always clean, tidy and ready for use by day shift, and respond to requests on the daily schedule.
5. Person Specification – Knowledge, Skills and Experience Needed
The essential qualifications and characteristics that will be required of the person undertaking the role are:
• SVQ II in Health and Social Care or its equivalent or be willing to attain this qualification within eighteen months of starting with SVR.
• Ability to treat people with dignity and respect
• To network and build strong professional relationships with stakeholders
• Ability and skills that will contribute to being an effective member of a team
• Ability to handle conflict within the workplace
• Commitment to working within SVR’s Equal Opportunities Policy
• Able and willing to work flexible hours and shifts
• Flexibility and willingness to adapt to changing priorities
• Excellent verbal and written communication
• Ability to use MS Office packages in a proficient manner. training will be offered on SVR specific packages