10167 - Admin Officer - Small Claims Mediation Service - Northampton
| Posting date: | 29 September 2025 |
|---|---|
| Salary: | £25,582 per year |
| Hours: | Full time |
| Closing date: | 13 October 2025 |
| Location: | NN1 2LH |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 10167 |
Summary
Proud to serve. Proud to keep justice going.
Our Administration Officers (AO) play a critical role, providing excellent telephony and administrative support to court users, judiciary, mediators and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The Mediation Administration team is responsible for managing claims referred to the service, supporting court users with concerns or reasonable adjustments, and efficiently overseeing mediation diary scheduling. The team also ensures claims progress smoothly and in line with service objectives.
This is a user-facing administrative role that focuses on delivering an inclusive and accessible mediation and conciliation service for small claims (valued under £10,000). You will correspond with parties via email, telephone, and webchat, helping court users navigate the process and ensuring appointments are scheduled and updated promptly following their mediation appointment.
About you
You should have, or be willing to develop, jurisdiction knowledge using available guidance and procedures. Strong emotional intelligence and clear communication skills are essential to understand callers’ needs, explain complex information simply, and provide excellent service within business parameters. You will also be expected to meet set targets with accuracy and efficiency.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
For a full job description, please read the supporting document before applying.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week.
HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Due to business needs, we will not be able to accept part time hours of less than 30 hours per week or a non-working day of a Monday or Friday.
Occasional travel to other courts
For this post, occasional travel to other National Services may be required.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Our Administration Officers (AO) play a critical role, providing excellent telephony and administrative support to court users, judiciary, mediators and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The Mediation Administration team is responsible for managing claims referred to the service, supporting court users with concerns or reasonable adjustments, and efficiently overseeing mediation diary scheduling. The team also ensures claims progress smoothly and in line with service objectives.
This is a user-facing administrative role that focuses on delivering an inclusive and accessible mediation and conciliation service for small claims (valued under £10,000). You will correspond with parties via email, telephone, and webchat, helping court users navigate the process and ensuring appointments are scheduled and updated promptly following their mediation appointment.
About you
You should have, or be willing to develop, jurisdiction knowledge using available guidance and procedures. Strong emotional intelligence and clear communication skills are essential to understand callers’ needs, explain complex information simply, and provide excellent service within business parameters. You will also be expected to meet set targets with accuracy and efficiency.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
For a full job description, please read the supporting document before applying.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week.
HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Due to business needs, we will not be able to accept part time hours of less than 30 hours per week or a non-working day of a Monday or Friday.
Occasional travel to other courts
For this post, occasional travel to other National Services may be required.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.