Technical Writer
| Posting date: | 27 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 October 2025 |
| Location: | Edinburgh, EH12 1HQ |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00265734-OTHLOC-GBR-5FEDI034 |
Summary
Join us as a Technical Writer
The role of the technical writer is varied and requires interaction across many engineering and product teams, a typical day would include;
- Advocating for clients and end users to ensure that their needs are anticipated and can be served by Boxed documentation
- Creating, writing and editing technical API documentation as well as user manuals, software documentation, instructional guides and product guides
- Collaborating with feature teams to review and/or create draft documentation and revise existing documentation for accuracy, clarity, and adherence to industry standards
- Researching and gathering information from subject matter experts (e.g. Product Owners/Managers, architects etc), feature teams, and existing resources to ensure accuracy and comprehensiveness of documentation
- Collaborating with tech writers and content team to adhere to and maintain consistency with other Boxed content/channels
- Spending time with product owners, product managers, engineers, and architects to stay up-to-date with product updates, changes, and developments
The skills you'll need
- Experience as a technical writer in a tech organisation, preparing documentation within end to end delivery/go-to-market processes
- Passion for creating great documentation that can serve a variety of end user personas and their respective learning objectives
- Solid understanding of technical concepts such as API specifications and the ability to grasp complex ideas quickly
- Excellent command over language, grammar, and technical writing conventions to convey complex information in a clear and concise manner, including translating technical jargon into user-friendly content
- Deep understanding of client and end user documentation needs for various personas, and the ability to represent their needs to internal teams to drive quality and comprehensive documentation
- Driven to continuously improve processes and ways of working whilst also maintaining the balance of delivering against immediate objectives
- Curious and self driven to learn how products or platform capabilities work
Addition useful experience would include:
- Experience in software engineering, test engineering, dev ops favourable
- Experience of working with agile tool sets such as JIRA and confluence
- Knowledge of Financial Services as a sector and/or SAAS