Associate Change and Implementation Manager
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | £38,772 per year |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Blackpool, Lancashire, FY4 5ES |
| Company: | DWP Digital |
| Job type: | Permanent |
| Job reference: | 428781_1758898575 |
Summary
Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
The Department for Work and Pensions (DWP) is the UK's biggest public service, providing benefits to around 20 million claimants including administering State Pension.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
We're looking for an outstanding Change and Implementation Manager who will lead and oversee the end-to-end business implementation of multiple digital projects which have significant impact.
Join our Customer Account Management delivery team and help ensure our digital services are viable, deliver value and comply with business needs to enhance our practises and opportunities.
This role offers an exciting opportunity to join DWP. You will be working alongside various teams and colleagues to help implement the delivery of our digital services within the business. To ensuring our digital services are viable, will deliver value, complies with identified business needs and enhances business practises and opportunities.
What skills, knowledge and experience will you need? How will this be assessed?
Our application process requires a behavioural and personal statement. This is your opportunity to provide clear evidence-based examples of how you demonstrate the following criteria:
- Demonstrable ability to deliver digital service projects efficiently across the full lifecycle - from defining requirements through to successful implementation and go-live, while maintaining momentum and meeting deadlines.
- Understands and owns their roles, responsibilities, and business priorities. Give honest, motivating, and enthusiastic messages about priorities, objectives, and expectations to get the best out of people.
- Encourage, recognize, and share innovative ideas from a diverse range of colleagues and stakeholders.
- Communicate with others in a clear, honest, and enthusiastic way to build trust. Explain complex issues in a way that is easy to understand. Consider people's individual needs, introducing different methods for communication.
- Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others.
- Has awareness and experience of different delivery methods to use. Able to recognize when something does not work and encourages a mindset of experimentation.
You and your role
As an Associate Change and Implementation Manager, you will play a pivotal role in aligning business implementation with the delivery of multiple Digital Services, ensuring both business requirements and user needs are met.
You'll collaborate with internal and external teams to support the successful integration of digital services into the business, ensuring end-to-end implementation is delivered at pace and in line with operational expectations. Your role will involve navigating organisational boundaries to deliver Business Change to high-quality standards, using agile, waterfall, and hybrid methodologies as appropriate.
A key part of your responsibilities will be contributing to adaptive deployment planning, helping to identify priorities, manage conflicts, and resolve issues across stakeholder groups.
You'll also take ownership of your professional development, continuously enhancing your expertise in Change and Implementation best practices. Throughout, you'll provide visible and effective support for Business Change activities, working alongside Internal IT, Live Support, and Business Teams to ensure smooth deployment.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hub/s in whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £38,772.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 24 days and rising to 26 days after one year.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Proud member of the Disability Confident employer scheme