Assistant Hospitality Manager
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | £27,370 to £30,411 per year |
| Hours: | Full time |
| Closing date: | 26 October 2025 |
| Location: | Liverpool, L3 4FP |
| Remote working: | On-site only |
| Company: | Get Staffed Online Recruitment Limited |
| Job type: | Contract |
| Job reference: | BRA-6074-18 |
Summary
Our client operates the city's waterfront event campus- the interconnected M&S Bank Arena and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel.Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services.
They are currently looking for an Assistant Hospitality Manager to join their team.
Company Benefits
Our client is an award-winning, world-class venue where their people are at the heart of everything that they do. Recognition and reward are of huge importance to them, and just some of the benefits staff can enjoy include:
- An enhanced holiday scheme which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards:
- Disability Confident Employer
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan - last year they contributed over £6.4m
- Green Meeting's Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity - in the grounds of their campus, they have 3 beehives
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
About the Role
Our client is currently recruiting for an Assistant Hospitality Manager on a fixed term basis, November 2025 - November 2026. The role will include leading the hospitality operations delivery in their premium hospitality spaces, leading the hospitality host team on conference and exhibitions, and leading on the customer feedback and complaint handling platform across the campus. This role will contribute to ensuring the visitor experience is delivered to a 5* standard across the campus.
The successful candidate must have demonstrable experience within the events sector or working in a customer service focused role, as well as experience in managing a team, developing standard operational processes and procedures within a front of house operational role.
The role will focus on maximising on all opportunities to enhance the premium hospitality experience, continually look at mitigation measures for recurring areas of service failures across the campus and provide their conference and exhibition clients with a 5* host service.Experience of achieving demanding targets, excellent prioritising skills and the ability to communicate with internal and external stakeholders is crucial to this role.
If you are a hardworking and committed professional ready to contribute to our client's continued success, they would love to hear from you.
Join our client and be part of something extraordinary.
Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Closing Date: 3rd of October 2025
Interview Date: 10th of October 2025
Equality, Diversity & Inclusion
Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.