Coordinator - Property Services
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | £24,423 to £27,000 per year |
| Hours: | Full time |
| Closing date: | 26 October 2025 |
| Location: | Basingstoke, Hampshire |
| Remote working: | On-site only |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7414 |
Summary
Are you exceptionally well organised with a keen eye for detail and passionate about providing outstanding service to both customers and colleagues? Do you thrive in dynamic environments where each day presents unique challenges and opportunities to make a meaningful difference?
We are currently looking for a Coordinator to join our vibrant and fast paced operations support Team, working in our Property Services division in our Basingstoke Office on a permanent basis. This role offers an excellent opportunity for someone who enjoys creating order from complexity while delivering exceptional customer experiences.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better, we serve over 200,000 customers in 85,000 homes.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
Responsible to deliver the right outcome for our customer
Provide a first point of contact within your area for business partners
Assist in complaint and query resolution
To manage a diary and bookings schedule for the team
Complete required administration tasks
Seek opportunities to improve performance and offer solutions
Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
Solid experience in administration within a busy customer focused role
Some understanding of building maintenance terminology preferred
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & confident telephone manner
The ability to think quickly and clearly and work well under pressure
Empathy and a passion for helping people
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
Generous 25 Days Holiday allowance (pro rata) plus all UK Bank Holidays, with an additional extra day accrued every year up to a maximum of 30 days to reward your continued service
Flexible opportunity to buy or sell holiday days as part of our comprehensive flexible benefits package, tailored to your personal circumstances
3 additional paid wellbeing days and 2 paid volunteering days
Industry-leading company pension scheme, with exceptional employer contributions matched up to 12% to help secure your financial future
Progressive flexible working arrangements that support your work-life balance and personal wellbeing
Comprehensive recognition scheme celebrating your achievements and contributions to organizational success
Extensive wellbeing discounts and benefits package supporting your physical and mental health
At Sovereign Network Group, we are deeply passionate about fostering genuine inclusion for all individuals and creating a vibrant workplace where everyone can authentically thrive, regardless of their personal or professional background. We actively encourage applications from candidates of all backgrounds, experiences, and perspectives.
We firmly believe that embracing diverse talent not only strengthens our organization but also enhances our ability to serve the communities we support with greater understanding and effectiveness.
We are currently looking for a Coordinator to join our vibrant and fast paced operations support Team, working in our Property Services division in our Basingstoke Office on a permanent basis. This role offers an excellent opportunity for someone who enjoys creating order from complexity while delivering exceptional customer experiences.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better, we serve over 200,000 customers in 85,000 homes.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
Responsible to deliver the right outcome for our customer
Provide a first point of contact within your area for business partners
Assist in complaint and query resolution
To manage a diary and bookings schedule for the team
Complete required administration tasks
Seek opportunities to improve performance and offer solutions
Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
Solid experience in administration within a busy customer focused role
Some understanding of building maintenance terminology preferred
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & confident telephone manner
The ability to think quickly and clearly and work well under pressure
Empathy and a passion for helping people
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
Generous 25 Days Holiday allowance (pro rata) plus all UK Bank Holidays, with an additional extra day accrued every year up to a maximum of 30 days to reward your continued service
Flexible opportunity to buy or sell holiday days as part of our comprehensive flexible benefits package, tailored to your personal circumstances
3 additional paid wellbeing days and 2 paid volunteering days
Industry-leading company pension scheme, with exceptional employer contributions matched up to 12% to help secure your financial future
Progressive flexible working arrangements that support your work-life balance and personal wellbeing
Comprehensive recognition scheme celebrating your achievements and contributions to organizational success
Extensive wellbeing discounts and benefits package supporting your physical and mental health
At Sovereign Network Group, we are deeply passionate about fostering genuine inclusion for all individuals and creating a vibrant workplace where everyone can authentically thrive, regardless of their personal or professional background. We actively encourage applications from candidates of all backgrounds, experiences, and perspectives.
We firmly believe that embracing diverse talent not only strengthens our organization but also enhances our ability to serve the communities we support with greater understanding and effectiveness.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.