Clerical/Admin Officer
| Posting date: | 26 September 2025 |
|---|---|
| Salary: | £12.36 to £13.04 per hour |
| Additional salary information: | Paid holidays and pension scheme |
| Hours: | Full time |
| Closing date: | 26 October 2025 |
| Location: | Bristol, Bristol, BS5 6XX |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH423479_1758880412 |
Summary
Brook Street are looking for two individuals who can demonstrate a focused drive to resolve queries and issues from various sections of the Vehicle Certification Agency.
If this sounds like you, we'd love to hear from you!
Temporary contract for 6 months with possible extension
£13.04/hr - 37hrs/week
Brook Street are currently recruiting for 2 Legislation Administrators - Admin Officer level, to work for the Vehicle Certification Agency, VCA, based in Bristol.
Full-time role working 37 hours per week, Monday-Friday, 9 - 5.
Office based for the first 4 weeks, then moving on to 3 days a week in the office. This could increase, as required, for further training or if the business needs dictates.
Parking on site.
Location- Eastgate Office, Bristol
Rate of pay £13.04/hr
Temporary contract for 6 months
You will be an important part of VCA, working across departments to support. This post will be an exciting dynamic role, encompassing a variety of administrative support working, engaging with colleagues in the UK and overseas. This is an ideal opportunity for a highly organised individual, who thrives on responsibility and working and networking with multiple departments and stakeholders within a busy environment.
Main duties:
Checking of manufacturer's documentation in order to facilitate the issue of high-quality documentation correctly first time. This will involve referencing and validating against multiple data/information sources.- Actively monitor, respond to and file appropriately correspondence received in shared mailboxes.
- Answering enquiries via MS Teams (calls & messages) and e-mail.
- Issuing documentation within agreed time frames and SLAs (internal & external) to VCA customers
- Keeping all VCA stakeholders informed on the progress and extent of current workload in order to facilitate efficient decision making, planning and delivery of work areas.
- Processing manufacturer applications (type approval & legislative provisions) and accurately transposing information into VCA's systems in line with our processes.
- Responding to customer requests in a timely manner (observing SLA's where applicable) either directly or by forwarding on to the correct department within VCA.
- Follow processes to ensure consistency and quality with the ability to be inquisitive and suggest improvements when identified.
Skills Required:
- Excellent customer service, confident to operate at all levels and be able to escalate to senior colleagues, where appropriate
- Be able to work independently and as part of a team
- Effective time management, with experience of working to tight deadlines
- Excellent written and verbal skills
- Computer literate in Microsoft suite applications, such as Excel, Word and PowerPoint
- Attention to detail and use own initiative
Full training will be given over a 2 week period.
Candidates applying must be able to pass a clear Basic DBS check and provide proof of Right to Work in the UK. You will also need to provide either reference details and/or evidence for education etc for the last 3 years.
The interviews will take place via Teams and you will be expected to provide proof of Level 2 Maths and English - C or grade 4 or above and demonstrate the below behaviours, answering one question on one or two of them.
Behaviours
- Seeing the Big Picture
- Communicating and Influencing
- Managing a Quality Service
- Working Together
So, if you are looking for a glimpse into the world of the Public Sector, then this could be the opportunity for you.
Please apply online with your current CV in WORD format. Due to the high number of applications we receive it may not be possible to respond to all applications
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.