Bank Duty Front of House Co-ordinator - EAY11776

Posting date:	25 September 2025
Salary:	£14.83 to £15.53 per hour
Hours:	Full time
Closing date:	10 October 2025
Location:	Kilmarnock, KA1 1QY
Remote working:	On-site only
Company:	East Ayrshire Council
Job type:	Contract
Job reference:	EAY11776

Summary

Job Purpose

The Killie Panto needs you… Oh yes it does!
Are you hard working, with strong customer service skills? Do you have excellent communication skills, patience, and have a positive and helpful attitude? If so the Killie Pantomime needs you. East Ayrshire Leisure are recruiting for Front of House staff to play a key role in delivering over 50 performances of Sleeping Beauty, see attached schedule. If you have availability during November and December and would like to join the team, then we would love to hear from you.

As a Duty Front of House Co-ordinator, you will be responsible for the co-ordination of front of house operations, including supervising Front of House Stewards, handling customer complaints and feedback, ensuring all health and safety regulations are followed, running staff briefings/debriefings at the beginning of each shift. You will liaise and work alongside the team at the Galleon centre. Applicants will be required to commit to a number of shifts upon appointment to the role, including attending training days, with dates to be confirmed.

Please see the attached Job Specification which outlines all responsibilities and duties for this post.

TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.

Rate of Pay

Rate of Pay: £14.83 per hour

Hours of work will be on an 'as and when required' basis and will be agreed in advance according to the attached panto schedule.

Responsibilities and Our Values

Contribute to and deliver excellent customer service, and in doing so promote and recognise the importance of people in delivering our vision and values;
• Being honest and demonstrating integrity at all times
• Engaging and inclusive with our people, partners and stakeholders
• Striving for continuous improvement by being ambitious and aspirational in all that we do
• Taking responsibility and being accountable for our organisation and our service delivery

Additional Information

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.

The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made. If you require further clarification please refer to www.disclosurescotland.co.uk.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.