Reception / Administrator
| Posting date: | 25 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | London, W13 9QP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3618-25-0000 |
Summary
Job responsibilities Start work on time by being on site and ready, logged on to the clinical and phone systems as part of the team. Work to practice processes, protocols and procedures and according to practice policy all of which will change from time to time. Answer phones, deal with phone calls and all phone-related work including making sure all phone contacts are recorded and appropriately processed using the clinical system. Book appointments in accordance with practice protocols and taking on board feedback to assist with effective patient management for best use of Northfields Surgery patient-facing capacity. Work at the reception desk, maintain the waiting area and greeting patients who arrive. Keep the reception desk well stocked and provide consumables for clinical rooms regularly to ensure they are stocked as well as on request. Deal with samples received from patients and supply accurate specimen receptacles for patients asked to provide samples. Management of prescriptions, documents and letters for collection at the reception desk. Liaise with practice doctors, nurses and pharmacists, together with patients, visitors and other members of the public who visit Northfields Surgery. Check paper patient registrations. Deal with simple requests and tasks. Check repeat prescription requests received and pass on accurate requests. Accept and process patient queries and prescription queries. Support the patient call and recall system with accuracy and initiative and problem-solving where this is necessary to help us to meet our clinical performance targets. Work under pressure with minimal supervision, safely use initiative with the ability to prioritise and also recognise when to ask for information or help. Maintain total confidentiality at all times. All other responsibilities and tasks not listed here that relate to this post and the smooth running of the practice and/or contribute to role and/or service development at work.