Customer Experience Advisor
| Posting date: | 25 September 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 25 October 2025 |
| Location: | Warrington, Cheshire |
| Remote working: | On-site only |
| Company: | Tudor Employment Agency Ltd |
| Job type: | Temporary |
| Job reference: | TEAVEOCSA/40 |
Summary
Tudor Employment Agency are currently seeking a highly organised and proactive Customer Experience Advisor to work for our client based in Warrington.
The ideal candidate will be responsible for general admin duties including maintaining records, coordinating meetings, and ensuring efficient communication across departments. This role is crucial to the smooth functioning of the organisation and offers opportunities for professional development in a dynamic environment.
Rate of pay: £12.21 per hour
Hours of work: Monday to Friday 8am-6pm
Key Responsibilities for the Customer Experience Advisor:
Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
Always putting customers first and finding personalised solutions to meet their needs
Building strong relationships with both internal and external customers to ensure we deliver the best service
Constantly seeking ways to improve the customer experience and resolve any challenges they may face
Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
Supporting the business by promoting products and services to our customers
Embracing a curious and proactive attitude to continuously develop knowledge and skills
Working collaboratively with other teams to deliver timely resolutions for customers
Achieving targeted growth and provide exceptional service
Key Skills for the Customer Experience Advisor:
Proven ability to put the customer first, whether it's face to face or on the phone
An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
Use strong planning and organisational skills to deliver excellent service
Show great interpersonal skills and pay attention to detail in everything we do
Be proactive, adaptable, and always willing to go the extra mile for our customers
Have a passion for personal and professional growth, and a commitment to exceeding expectations
Be open to a broad range of activities and able to adapt to changing business needs
Good attention to detail, speed of typing, and a friendly telephone manner are essential
A basic understanding of business finance and customer profitability is important
Be proficient in using Google Office Applications and able to learn new systems quickly
Take initiative and have a genuine interest in going above and beyond for customers
Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5
GCSEs grade C or above including Maths and English
In order to be considered for the Customer Experience Advisor vacancy or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOCSA/40
Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!
The ideal candidate will be responsible for general admin duties including maintaining records, coordinating meetings, and ensuring efficient communication across departments. This role is crucial to the smooth functioning of the organisation and offers opportunities for professional development in a dynamic environment.
Rate of pay: £12.21 per hour
Hours of work: Monday to Friday 8am-6pm
Key Responsibilities for the Customer Experience Advisor:
Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
Always putting customers first and finding personalised solutions to meet their needs
Building strong relationships with both internal and external customers to ensure we deliver the best service
Constantly seeking ways to improve the customer experience and resolve any challenges they may face
Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
Supporting the business by promoting products and services to our customers
Embracing a curious and proactive attitude to continuously develop knowledge and skills
Working collaboratively with other teams to deliver timely resolutions for customers
Achieving targeted growth and provide exceptional service
Key Skills for the Customer Experience Advisor:
Proven ability to put the customer first, whether it's face to face or on the phone
An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
Use strong planning and organisational skills to deliver excellent service
Show great interpersonal skills and pay attention to detail in everything we do
Be proactive, adaptable, and always willing to go the extra mile for our customers
Have a passion for personal and professional growth, and a commitment to exceeding expectations
Be open to a broad range of activities and able to adapt to changing business needs
Good attention to detail, speed of typing, and a friendly telephone manner are essential
A basic understanding of business finance and customer profitability is important
Be proficient in using Google Office Applications and able to learn new systems quickly
Take initiative and have a genuine interest in going above and beyond for customers
Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5
GCSEs grade C or above including Maths and English
In order to be considered for the Customer Experience Advisor vacancy or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOCSA/40
Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!