Junior Service Manager - Medicine | Chelsea and Westminster Hospital NHS Foundation Trust
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £47,810 - £54,710 plus HCAS |
| Hours: | Full time |
| Closing date: | 25 October 2025 |
| Location: | London, SW10 9NH |
| Company: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7488072/289-EI-57 |
Summary
Junior Service Manager , Band 7
We are looking for an inspiring leader to join the Emergency Care and Integrated Care divisional management team at the Chelsea and Westminster Hospital site.
The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently and as a valued member of a team.
We are looking for a professional and highly effective communicator who is able to work well with clinical colleagues and patients.
Experience of RTT and cancer performance management is essential.
The post holder will be expected to work primarily at the Chelsea and Westminster Hospital site however cross cover at the West Middlesex Hospital site when necessary and appropriate.
The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will provide operational management support working closely with the Deputy General Manager, General Manager, Service Directors and broader leadership group.
The Junior Service Manager will have overall responsibility for performance management (cancer and RTT) of medical specialities. This will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Junior Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular, Service Directors, Consultants, Lead Nurses, Deputy General Manager, General Manager, Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.
The Junior Service Manager will be responsible for project managing a number of identified innovation projects and service improvement initiatives in medicine.
The Junior Service Manager will ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
Roles and Responsibilities
• Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards.
• Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g. RTT and Cancer.
• Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, medical staff and with the Patient Advisors.
• Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
• Be responsible for effective communication including regular team and departmental briefing.
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation.
• Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
• Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
• Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
• Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
PLEASE SEE JD/PS FOR FULL DETAILS OF POST
This advert closes on Wednesday 8 Oct 2025