Tele-coach / Psychological Wellbeing Practitioner
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,049 - £37,796 per annum pro rata |
| Hours: | Full time |
| Closing date: | 25 October 2025 |
| Location: | Huntingdon, PE29 6FN |
| Company: | Cambridgeshire and Peterborough NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7461965/310-ASMH-7461965 |
Summary
A Vacancy at Cambridgeshire and Peterborough NHS Foundation Trust.
I’m Stephen, I’m a tele-coach in the First Response Service. Our team are based in Huntingdon, but we offer support across the county to people of all ages. I joined the team a couple of years ago, I can’t convey how much development and growth my mental health practice has experienced in this time. The role is essentially to support people in often their most difficult moments and help them find a way to manage this and move forward. There is a strong focus on working together as a team, in addition there are lots of knowledge sharing and internal development opportunities, with colleagues who specialise in differing age groups and disorders. As part of the front door into NHS mental health services I can’t imagine a better place to see so much variety and support so many people. I have loved being part of such a pioneering and award winning team.
To allow us to provide a 24/7 service we work in shifts, so you’ll be working long days of earlies, late and nights (08:00-20:00, 11:00-23:00, 20:00-08:00). Whilst each shift will be overseen by a Clinical Lead you will need to be able to work without direct supervision.
Our role as Psychological Wellbeing Tele-coach is to provide support to people of all ages who identify or have been identified as being in a mental health crisis. We perform brief clinical risk and mental state assessments, formulation to ascertain the risk level for each individual. We also provide brief psychological interventions. As a Tele-coach you will become an expert in providing validation, de-escalating crisis, and coaching people in distress tolerance and emotional regulation strategies.
A key aspect of this role is the ability to undertake clinical risk assessments, based on the latest empirical evidence to ensure compliance with local policies and procedures. You will be working with patients at their most vulnerable and will need to work with the team and seek support and guidance from senior colleagues wherever necessary.
Whilst the telecoach role is predominantly phone work there is an opportunity to support the first responders on community face to face assessments and work as a valued member of a full MDT team as well as work closely with other community agencies including emergency services and other mental health services.
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Please refer to the attached job description and person specification for full details of responsibilities.
• The post involves working with clients of the Mental Health Crisis Service over the phone.
• The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting.
• Work without direct supervision to deliver brief psychological interventions via telephone.
• Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies and procedures.
• Supervise and support Apprentice and Trainee staff.
• Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.
• Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.
• Act as the patients and relative’s advocate.
• Enable patients and carers to manage disability, loss and change.
• Champion patients’ rights, including: dignity, equality, diversity, choice and respect.
• When undertaking all of the above ensure good documentation is provided and entered within the appropriate systems of record sharing.
• Provide advice and guidance on mental health problems.
This advert closes on Wednesday 8 Oct 2025
I’m Stephen, I’m a tele-coach in the First Response Service. Our team are based in Huntingdon, but we offer support across the county to people of all ages. I joined the team a couple of years ago, I can’t convey how much development and growth my mental health practice has experienced in this time. The role is essentially to support people in often their most difficult moments and help them find a way to manage this and move forward. There is a strong focus on working together as a team, in addition there are lots of knowledge sharing and internal development opportunities, with colleagues who specialise in differing age groups and disorders. As part of the front door into NHS mental health services I can’t imagine a better place to see so much variety and support so many people. I have loved being part of such a pioneering and award winning team.
To allow us to provide a 24/7 service we work in shifts, so you’ll be working long days of earlies, late and nights (08:00-20:00, 11:00-23:00, 20:00-08:00). Whilst each shift will be overseen by a Clinical Lead you will need to be able to work without direct supervision.
Our role as Psychological Wellbeing Tele-coach is to provide support to people of all ages who identify or have been identified as being in a mental health crisis. We perform brief clinical risk and mental state assessments, formulation to ascertain the risk level for each individual. We also provide brief psychological interventions. As a Tele-coach you will become an expert in providing validation, de-escalating crisis, and coaching people in distress tolerance and emotional regulation strategies.
A key aspect of this role is the ability to undertake clinical risk assessments, based on the latest empirical evidence to ensure compliance with local policies and procedures. You will be working with patients at their most vulnerable and will need to work with the team and seek support and guidance from senior colleagues wherever necessary.
Whilst the telecoach role is predominantly phone work there is an opportunity to support the first responders on community face to face assessments and work as a valued member of a full MDT team as well as work closely with other community agencies including emergency services and other mental health services.
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Please refer to the attached job description and person specification for full details of responsibilities.
• The post involves working with clients of the Mental Health Crisis Service over the phone.
• The working environment includes exposure to high levels of distress in others. There is a requirement for substantial periods of concentration and sitting.
• Work without direct supervision to deliver brief psychological interventions via telephone.
• Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies and procedures.
• Supervise and support Apprentice and Trainee staff.
• Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.
• Promote a recovery model that empowers patients, carers and relatives to be at the forefront of decision making and ownership of their packages of care and treatment.
• Act as the patients and relative’s advocate.
• Enable patients and carers to manage disability, loss and change.
• Champion patients’ rights, including: dignity, equality, diversity, choice and respect.
• When undertaking all of the above ensure good documentation is provided and entered within the appropriate systems of record sharing.
• Provide advice and guidance on mental health problems.
This advert closes on Wednesday 8 Oct 2025