Housing Standards Team Leader
| Posting date: | 25 September 2025 |
|---|---|
| Salary: | £33.00 per hour |
| Hours: | Full time |
| Closing date: | 25 October 2025 |
| Location: | Loughborough, Leicestershire |
| Remote working: | On-site only |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category: Housing
Job location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, Charnwood Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £33.00 per hour
Key Relationships/
Liaison with: Private owners, landlords and tenants, Internal and external partners in the public and private sector, Letting Agents.
Job Purpose
� To support the improvement and upkeep of housing standards and conditions in the private sector in the Charnwood Area.
� To Manage, Support and develop the Housing Standards and Private sector Licensing Teams.
� To ensure that the housing standards service is delivered smoothly and efficiently in line with policies and procedures.
� To deal with complex cases and complaints about housing standards.
� To work in partnership with internal and external services and agencies to
� support the delivery of the service and related policies, strategies, action plans and initiatives.
� Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities
1. Responsible for the day to day running of the Housing Standards service including processing and responding to complaints and enquiries about housing standards and disrepair in the private sector. Including oversight of standards on mobile home and caravan sites.
2. Responsible for the day-to-day management of the Housing Standards Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working.
3. Responsible for the day to day running and delivery of the private sector housing licensing schemes including mandatory, selective and additional licensing.
4. Responsible for the day-to-day management of the private sector Housing Licensing Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working.
5. Ensure service standards and performance targets are achieved through regular performance monitoring, collation and timely submission of performance reports and returns, and assist in the identification and implementation of corrective actions.
6. Ensure quality and value for money in service delivery, by obtaining feedback from customers, partners, and staff, benchmarking services, and identifying best practice, and assist in the identification and implementation of service improvements.
7. Develop, review, and implement procedure guides to support effective, efficient, and consistent service provision, in line with local and national policies and legislation.
8. Represent the service at internal and external meetings, working groups and case conferences.
9. Work in partnership with other agencies and individuals in the public and private sectors including tenants groups, residents groups, support agencies, letting agents, landlord groups, landlord accreditation schemes, student accommodation providers and Universities, landlords and tenants.
Essential Desirable
Qualifications
Level 4 certificate or equivalent in Housing, Environmental Health or a related subject. ?
Certified member of the Chartered Institute of Housing. ?
Certificate in Housing Health and Safety Rating System competency ?
Or
Demonstrable experience identified within the section below. ?
Experience
Significant experience of delivering Housing Standards and Housing Licensing Services. ?
Experience of resolving complex housing disrepair issues in the privately sector. ?
Experience of taking enforcement action relevant to Housing standards, including working in partnership with legal services to prepare court documents. ?
Experience of completing inspections in line with the HHSRS (Housing Health and Safety Rating System) guidelines. ?
Experience of providing advice and support to landlords in the private sector. ?
Experience of managing staff. ?
Experience of managing and improving performance. ?
Experience of managing and resolving customer complaints. ?
Experience of managing budgets. ?
Skills / Knowledge
The ability to converse at ease with customers and provide advice in understandable spoken English is a requirement of the post. ?
Knowledge and understanding of the Housing Act 2004, ideally through practical application. ?
Knowledge and understanding of relevant policy developments and legislation. ?
Ability to use own initiative, make decisions and resolve problems with minimal supervision. ?
Ability to prioritise workloads to meet conflicting deadlines and achieve a range of performance targets. ?
Ability to demonstrate a broad range of management and leadership competencies, including supporting, developing, coaching, and mentoring. ?
Ability to develop, review and implement effective procedures. ?
Ability to research and identify best practice and embed into working practices. ?
Interpersonal Skills
Ability to communicate effectively with customers with differing needs, colleagues at different levels and elected members. ?
Ability to develop and maintain effective working relationships with partner agencies. ?
Other requirements
May be required to be available for meetings outside of normal office hours. ?
Ability to hybrid work and to carry out on site visits. ?
Job location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, Charnwood Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £33.00 per hour
Key Relationships/
Liaison with: Private owners, landlords and tenants, Internal and external partners in the public and private sector, Letting Agents.
Job Purpose
� To support the improvement and upkeep of housing standards and conditions in the private sector in the Charnwood Area.
� To Manage, Support and develop the Housing Standards and Private sector Licensing Teams.
� To ensure that the housing standards service is delivered smoothly and efficiently in line with policies and procedures.
� To deal with complex cases and complaints about housing standards.
� To work in partnership with internal and external services and agencies to
� support the delivery of the service and related policies, strategies, action plans and initiatives.
� Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities
1. Responsible for the day to day running of the Housing Standards service including processing and responding to complaints and enquiries about housing standards and disrepair in the private sector. Including oversight of standards on mobile home and caravan sites.
2. Responsible for the day-to-day management of the Housing Standards Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working.
3. Responsible for the day to day running and delivery of the private sector housing licensing schemes including mandatory, selective and additional licensing.
4. Responsible for the day-to-day management of the private sector Housing Licensing Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working.
5. Ensure service standards and performance targets are achieved through regular performance monitoring, collation and timely submission of performance reports and returns, and assist in the identification and implementation of corrective actions.
6. Ensure quality and value for money in service delivery, by obtaining feedback from customers, partners, and staff, benchmarking services, and identifying best practice, and assist in the identification and implementation of service improvements.
7. Develop, review, and implement procedure guides to support effective, efficient, and consistent service provision, in line with local and national policies and legislation.
8. Represent the service at internal and external meetings, working groups and case conferences.
9. Work in partnership with other agencies and individuals in the public and private sectors including tenants groups, residents groups, support agencies, letting agents, landlord groups, landlord accreditation schemes, student accommodation providers and Universities, landlords and tenants.
Essential Desirable
Qualifications
Level 4 certificate or equivalent in Housing, Environmental Health or a related subject. ?
Certified member of the Chartered Institute of Housing. ?
Certificate in Housing Health and Safety Rating System competency ?
Or
Demonstrable experience identified within the section below. ?
Experience
Significant experience of delivering Housing Standards and Housing Licensing Services. ?
Experience of resolving complex housing disrepair issues in the privately sector. ?
Experience of taking enforcement action relevant to Housing standards, including working in partnership with legal services to prepare court documents. ?
Experience of completing inspections in line with the HHSRS (Housing Health and Safety Rating System) guidelines. ?
Experience of providing advice and support to landlords in the private sector. ?
Experience of managing staff. ?
Experience of managing and improving performance. ?
Experience of managing and resolving customer complaints. ?
Experience of managing budgets. ?
Skills / Knowledge
The ability to converse at ease with customers and provide advice in understandable spoken English is a requirement of the post. ?
Knowledge and understanding of the Housing Act 2004, ideally through practical application. ?
Knowledge and understanding of relevant policy developments and legislation. ?
Ability to use own initiative, make decisions and resolve problems with minimal supervision. ?
Ability to prioritise workloads to meet conflicting deadlines and achieve a range of performance targets. ?
Ability to demonstrate a broad range of management and leadership competencies, including supporting, developing, coaching, and mentoring. ?
Ability to develop, review and implement effective procedures. ?
Ability to research and identify best practice and embed into working practices. ?
Interpersonal Skills
Ability to communicate effectively with customers with differing needs, colleagues at different levels and elected members. ?
Ability to develop and maintain effective working relationships with partner agencies. ?
Other requirements
May be required to be available for meetings outside of normal office hours. ?
Ability to hybrid work and to carry out on site visits. ?