Administrator - Band 3
| Posting date: | 25 September 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Bristol, BS34 5BW |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9339-25-0723 |
Summary
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake. To be the first point of contact and for all telephone calls, enquiries and personal callers to the department. Such contacts may include patients, carers, relatives, members of the public, NHS internal and external staff, social services and other external agencies. Liaise with patients, referrers and other healthcare professionals making and taking phone calls to book and change patients appointments. Undertake all the administration required for patient appointments; booking on the system and scanning documentation. To use and maintain records for all patients within the BEST computer system, ensuring appropriate alerts and communications are recorded. To plan and coordinate the monthly clinical rotas for Orthotics & Prosthetics, ensuring sufficient cover for all BCE clinical activity, wards, schools and other remote clinics. Coordinate the management of the waiting lists, which includes adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff to ensure achievement of RTT targets. To ensure all clinics are fully utilised and to escalate capacity issues to the appropriate manager. To act as the first point of contact for Band 2 administrators providing guidance to resolve issues and supporting with training and mentoring new members of staff. To attend monthly meetings and huddles with the clinical teams, proactively and constructively raising challenges and successes for the admin team and seeking resolutions. Cross cover the other administrative staff as required for any periods of sickness and annual leave, and provide support to Band 2 administrators deputising for team leader when unavailable.