Customer Service Representative
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | £25,429.95 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 23 October 2025 |
| Location: | Pudsey, West Yorkshire, LS28 6AT |
| Company: | Lantern UK |
| Job type: | Permanent |
| Job reference: | 1141288 |
Summary
Customer Service Representative - Pudsey, LS28 or Leeds, LS1
Start date 3rd November 2025
Salary £25,429.95 plus a bonus of up to 25% each year (that’s over £6,357 a year!)
A wealth of benefits including:
Retail and wellbeing Perks
Bonus schemes
Life insurance
33 days holiday (rising to 36 with service)
Enhanced maternity and paternity pay
We’re closed on bank holidays
Healthcare and wellbeing services
24/7 access to a GP line
Dental / optical financial support
Hybrid working
Gym discounts
Up to 8% employer contribution to your pension pot
About the role
Our Customer Service Representatives demonstrate resilience, objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide our customers through setting up payment plans with honesty and transparency. They’re measured on quality and performance metrics / targets so that our customers receive the most appropriate solutions. It’s challenging but very rewarding because importantly they make a huge impact in a positive way on our customers’ lives.
Does that sound like you?
We want to hear from you if you have:
A passion for helping people – You listen, understand, and find the right solutions.
A strong emphasis on great customer service – You always strive to provide outstanding support to customers and get the right outcome.
Good computer skills – you’ll confidently use multiple systems at the same time and accurately note customer accounts. So strong attention to detail is really important.
An understanding of inbound and outbound calling activities is desirable
A willingness to learn – you’ll get a lot of support in your early weeks from our dedicated coaching team.
Demonstrate empathy, understanding and compassion for customer situations and confidence to steer them towards finding the right solution.
Strong verbal communication and active listening skills.
The ability to keep calm under pressure maintaining a positive attitude
Previous experience in a customer-focused role.
About Lantern
We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.
Interested? Apply today and be part of Lantern’s exciting growth!
Due to the nature of our business, all offers of employment are subject to Lantern’s background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.
Start date 3rd November 2025
Salary £25,429.95 plus a bonus of up to 25% each year (that’s over £6,357 a year!)
A wealth of benefits including:
Retail and wellbeing Perks
Bonus schemes
Life insurance
33 days holiday (rising to 36 with service)
Enhanced maternity and paternity pay
We’re closed on bank holidays
Healthcare and wellbeing services
24/7 access to a GP line
Dental / optical financial support
Hybrid working
Gym discounts
Up to 8% employer contribution to your pension pot
About the role
Our Customer Service Representatives demonstrate resilience, objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide our customers through setting up payment plans with honesty and transparency. They’re measured on quality and performance metrics / targets so that our customers receive the most appropriate solutions. It’s challenging but very rewarding because importantly they make a huge impact in a positive way on our customers’ lives.
Does that sound like you?
We want to hear from you if you have:
A passion for helping people – You listen, understand, and find the right solutions.
A strong emphasis on great customer service – You always strive to provide outstanding support to customers and get the right outcome.
Good computer skills – you’ll confidently use multiple systems at the same time and accurately note customer accounts. So strong attention to detail is really important.
An understanding of inbound and outbound calling activities is desirable
A willingness to learn – you’ll get a lot of support in your early weeks from our dedicated coaching team.
Demonstrate empathy, understanding and compassion for customer situations and confidence to steer them towards finding the right solution.
Strong verbal communication and active listening skills.
The ability to keep calm under pressure maintaining a positive attitude
Previous experience in a customer-focused role.
About Lantern
We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.
Interested? Apply today and be part of Lantern’s exciting growth!
Due to the nature of our business, all offers of employment are subject to Lantern’s background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.