Receptionist/Switchboard
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24465-24465 per annum |
| Hours: | Part time |
| Closing date: | 24 October 2025 |
| Location: | Swindon, SN3 6BB |
| Company: | Serco Limited |
| Job type: | Temporary |
| Job reference: | 304983-43673905 |
Summary
Serco Limited
Receptionist/Switchboard
Great Western Hospital
Part time – 12 hours per week
9 Month Fixed Term Contract
Salary £24,465.00 per annum, pro rata, plus Serco benefits
Main Purpose:
To provide a timely and effective 24 hr switchboard/Helpdesk & emergency service to the client ensuring that the service meets and exceeds the requirements of the service level specification.
Main Accountabilities:
· Connect and transfer internal and external calls in accordance with the criteria in the service specification.
· To operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.
· Follow the Trust’s procedures for replacing faulty and lost bleeps both in and out of hours.
· Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures.
· Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action
· Maintain the On-call listing for doctors and key staff as notified by the Trust
· Ensure that the information gained through the performance of the role is treated in strictest confidence in line with current company, Trust and legal requirements.
· Assist in the development, implementation and maintenance of admin systems issued by Trust I.T that positively contribute to the effective and efficient management of information and records.
· To be responsible for your Workstation and the general housekeeping of your working environment.
· To train new staff in all the above as and when required
· Cover Helpdesk duties as follows
· Receive and process face to face requests to ensure the timely and effective completion of work in accordance with the service level specification.
· Ensure that the relevant information is logged into the CARPS database to enable the accurate transfer of information to the appropriate department. Provide the department with a task number.
· Follow Helpdesk procedures and ensure they are regularly maintained for any new procedures or amendments to existing procedures.
· Responsible for the production, issue and receipt of Keri Security access badges within a 24-hour timeframe.
· To process all car parking intercom queries and log any faults with the barriers/machines.
· Ensure all know locum doctors are given the relevant information required to them as requested by the Trust before they start their duties.
· Ensuring Contractors/visitors sign in correctly with relevant paperwork.
What you will need for the role:
· GCSE standard or equivalent standard of general education, Maths and English to GCSE level
· Desirable use of a switchboard system or call centre
· Good verbal and written communication skills
· Computer literate (Microsoft office)
· Customer focussed
· High degree of attention to detail
· Ability to function in a pressurised environment
· Able to manage competing priorities
· Ability to work effectively as part of a team
· A motivated self-starter with commitment and enthusiasm
What we offer
· Salary: Competitive salaries with annual reviews.
· Pension: Up to 6% contributory pension scheme.
· Holidays: 25 days' annual leave plus bank holidays.
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
· ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
· Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Receptionist/Switchboard
Great Western Hospital
Part time – 12 hours per week
9 Month Fixed Term Contract
Salary £24,465.00 per annum, pro rata, plus Serco benefits
Main Purpose:
To provide a timely and effective 24 hr switchboard/Helpdesk & emergency service to the client ensuring that the service meets and exceeds the requirements of the service level specification.
Main Accountabilities:
· Connect and transfer internal and external calls in accordance with the criteria in the service specification.
· To operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.
· Follow the Trust’s procedures for replacing faulty and lost bleeps both in and out of hours.
· Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures.
· Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action
· Maintain the On-call listing for doctors and key staff as notified by the Trust
· Ensure that the information gained through the performance of the role is treated in strictest confidence in line with current company, Trust and legal requirements.
· Assist in the development, implementation and maintenance of admin systems issued by Trust I.T that positively contribute to the effective and efficient management of information and records.
· To be responsible for your Workstation and the general housekeeping of your working environment.
· To train new staff in all the above as and when required
· Cover Helpdesk duties as follows
· Receive and process face to face requests to ensure the timely and effective completion of work in accordance with the service level specification.
· Ensure that the relevant information is logged into the CARPS database to enable the accurate transfer of information to the appropriate department. Provide the department with a task number.
· Follow Helpdesk procedures and ensure they are regularly maintained for any new procedures or amendments to existing procedures.
· Responsible for the production, issue and receipt of Keri Security access badges within a 24-hour timeframe.
· To process all car parking intercom queries and log any faults with the barriers/machines.
· Ensure all know locum doctors are given the relevant information required to them as requested by the Trust before they start their duties.
· Ensuring Contractors/visitors sign in correctly with relevant paperwork.
What you will need for the role:
· GCSE standard or equivalent standard of general education, Maths and English to GCSE level
· Desirable use of a switchboard system or call centre
· Good verbal and written communication skills
· Computer literate (Microsoft office)
· Customer focussed
· High degree of attention to detail
· Ability to function in a pressurised environment
· Able to manage competing priorities
· Ability to work effectively as part of a team
· A motivated self-starter with commitment and enthusiasm
What we offer
· Salary: Competitive salaries with annual reviews.
· Pension: Up to 6% contributory pension scheme.
· Holidays: 25 days' annual leave plus bank holidays.
· Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
· Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
· ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
· Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
· Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.