Communications & Customer Experience Manager - ERN05921
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | £75,623.00 to £80,240.00 per year |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Giffnock, G46 6UG |
| Remote working: | On-site only |
| Company: | East Renfrewshire Council |
| Job type: | Permanent |
| Job reference: | ERN05921 |
Summary
Advert
Are you a visionary leader with a passion for communications, digital innovation, and customer excellence? Do you thrive in a fast-paced, politically astute environment where your work directly shapes public trust, reputation, frontline service delivery and employee experience?
We’re looking for a Communications and Customer Experience Manager to lead our team and drive forward a bold, integrated strategy that puts people first.
We’re looking for
- A strategic thinker with proven leadership in communications, customer experience, or digital engagement.
- A collaborator who can influence at all levels and build strong relationships across departments and with our customers and local residents.
- A creative problem-solver with a sharp eye for detail and a deep understanding of public sector challenges.
- A champion of inclusion, accessibility, and continuous improvement.
At East Renfrewshire Council, you’ll be part of a forward-thinking organisation that values your ideas, supports your growth, and empowers you to make a real difference. If you're excited by the opportunity to lead change, inspire trust, and shape the future of public service communications and customer service, we want to hear from you.
If you’re ready to make a real difference and lead with purpose, apply now and help us deliver our 15 year Community Planning Partnership vision called ‘A Place to Grow’. Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan, which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow. Our People Strategy also sets out our vision to have engaged employees who are motivated to deliver quality services for customers.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note East Renfrewshire Council does not provide Visa sponsorship.
Additional Information
Please click on the attachments below for full details of this post.
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