Administration Officer - Business Rates
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | £24,307.67 per year |
| Hours: | Full time |
| Closing date: | 15 October 2025 |
| Location: | Horncastle, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Public Sector Partnership Services |
| Job type: | Contract |
| Job reference: |
Summary
We are recruiting for a Case Management Officer in the Business Rates Team based at our Horncastle site at Public Sector Partnership Services.
Business Rates is based within our Revenues and Benefits Service which is responsible for the timely and accurate billing, collection and recovery of monies due and processing of housing benefits and council tax claims. As part of the team, you will become an integral part of the service, supporting our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland.
We are a friendly and supportive team made up of knowledgeable staff. We offer full training, so we’re looking for someone with experience working with customers and a strong commitment to putting customer service first.
Typical duties could be:
Dealing with our customers enquires on the phone and in writing.
Timely and accurate updating of business rates liabilities.
Providing advice and support to our customers to ensure they are receiving any reliefs or reductions that they are entitled to.
We are looking for someone who:
Has experience working in a customer focussed environment and understands the importance of putting customers first.
Is enthusiastic and confident in decision making and clear in communication with others.
Can handle sensitive or challenging situations with empathy and professionalism.
Is organised, reliable, and adaptable to changing priorities.
Is able to work accurately and has an attention to detail.
If you're enthusiastic, eager to learn, and enjoy helping people, we’d love to hear from you! This is a great opportunity to build your skills in a supportive environment with opportunities to grow.
If you are interested in having a confidential conversation about the role, please contact Debbie Mathews on 01507 613310 or Louise Davey on 01507 613316.
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Business Rates is based within our Revenues and Benefits Service which is responsible for the timely and accurate billing, collection and recovery of monies due and processing of housing benefits and council tax claims. As part of the team, you will become an integral part of the service, supporting our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland.
We are a friendly and supportive team made up of knowledgeable staff. We offer full training, so we’re looking for someone with experience working with customers and a strong commitment to putting customer service first.
Typical duties could be:
Dealing with our customers enquires on the phone and in writing.
Timely and accurate updating of business rates liabilities.
Providing advice and support to our customers to ensure they are receiving any reliefs or reductions that they are entitled to.
We are looking for someone who:
Has experience working in a customer focussed environment and understands the importance of putting customers first.
Is enthusiastic and confident in decision making and clear in communication with others.
Can handle sensitive or challenging situations with empathy and professionalism.
Is organised, reliable, and adaptable to changing priorities.
Is able to work accurately and has an attention to detail.
If you're enthusiastic, eager to learn, and enjoy helping people, we’d love to hear from you! This is a great opportunity to build your skills in a supportive environment with opportunities to grow.
If you are interested in having a confidential conversation about the role, please contact Debbie Mathews on 01507 613310 or Louise Davey on 01507 613316.
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.
Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
Career progression- Opportunities for professional growth and development
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.