Reservations Assistant
| Posting date: | 24 September 2025 |
|---|---|
| Salary: | £26,250.00 per year |
| Hours: | Full time |
| Closing date: | 22 October 2025 |
| Location: | Lancashire, PR7 7NA |
| Company: | Alfa Leisureplex Group |
| Job type: | Permanent |
| Job reference: | ORG1960-JD1405045ChoRA |
Summary
Alfa Leisureplex Group has an opportunity for a Reservations Assistant to join our Reservations team based at our Central Office in Chorley.
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Travel and Leisureplex Hotels. Our mission is to provide high quality memorable holidays for our guests.
Leisureplex Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,050 rooms and achieve strong all year-round occupancies due to our sister brand Alfa Travel, plus our links to other coach operators and group organisers. We also cater for Self-Drive guests and direct hotel bookings.
As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.
About the job
We are offering a salary of £26,250 per annum in addition to a number of other benefits outlined below. We are looking for a full time member of the team, who can work 37.5 hours predominantly Monday to Friday with a day at the weekend every third week.
The role is to assist in the smooth running of the call centre; taking reservations predominantly via the phone and over the web for our Holidays. This is a great opportunity to join the team with career opportunities available to progress into other areas or departments within the team.
Whilst no formal qualifications are required for the role, you will need to:
provide excellent levels of customer service
be confident in your ability to convert general enquiries into sales
have the ability to work under pressure, whilst maintaining a patient, helpful and friendly manner with customers when taking calls
Who are we looking for:
Our ideal candidate will:
Get a real kick out of providing great customer service while having the ability to increase sales where possible
Be a confident communicator with an excellent telephone manner
Have strong attention to detail
Have experience with Microsoft Office packages
have an administration background (desirable)
Benefits of being an employee
Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 in 2024 FTE)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't be sold to another company
30 days annual leave including bank holidays with a flexi time scheme in operation
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward, recognition and engagement programs
Annual pay reviews in April each year
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Reservations Assistant role click ‘apply’ today. We’d love to hear from you!
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Travel and Leisureplex Hotels. Our mission is to provide high quality memorable holidays for our guests.
Leisureplex Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,050 rooms and achieve strong all year-round occupancies due to our sister brand Alfa Travel, plus our links to other coach operators and group organisers. We also cater for Self-Drive guests and direct hotel bookings.
As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.
About the job
We are offering a salary of £26,250 per annum in addition to a number of other benefits outlined below. We are looking for a full time member of the team, who can work 37.5 hours predominantly Monday to Friday with a day at the weekend every third week.
The role is to assist in the smooth running of the call centre; taking reservations predominantly via the phone and over the web for our Holidays. This is a great opportunity to join the team with career opportunities available to progress into other areas or departments within the team.
Whilst no formal qualifications are required for the role, you will need to:
provide excellent levels of customer service
be confident in your ability to convert general enquiries into sales
have the ability to work under pressure, whilst maintaining a patient, helpful and friendly manner with customers when taking calls
Who are we looking for:
Our ideal candidate will:
Get a real kick out of providing great customer service while having the ability to increase sales where possible
Be a confident communicator with an excellent telephone manner
Have strong attention to detail
Have experience with Microsoft Office packages
have an administration background (desirable)
Benefits of being an employee
Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 in 2024 FTE)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't be sold to another company
30 days annual leave including bank holidays with a flexi time scheme in operation
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward, recognition and engagement programs
Annual pay reviews in April each year
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Reservations Assistant role click ‘apply’ today. We’d love to hear from you!