Application Support Analyst
| Posting date: | 24 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 October 2025 |
| Location: | High Wycombe, HP12 3SE |
| Company: | Oxford Instruments |
| Job type: | Permanent |
| Job reference: | 4155-43672895 |
Summary
At Oxford Instruments, we push the boundaries of what’s possible, helping our customers achieve the breakthroughs that change our world. Whether it’s developing technology for a greener economy, designing devices that enhance digital connectivity, or creating next generation medicines and healthcare technology, we address the greatest challenges of the 21st century. Everything we make is exceptional, and each product and solution gives greater insight, clarity and accuracy. At Oxford Instruments, we don’t wait for change to happen. We enable it.
Business, Location:
Hybrid Bristol/High Wycombe with travel
Role:
ERP Application Support Analyst
Reports to:
Technical Manager
Reports:
NA
Key Relationships:
Primary Purpose:
OI are looking for an ambitious technical analyst with a minimum of 2 years commercial experience supporting ERP solutions.
Working closely with the Enterprise Applications support team and key user base, reporting directly to the Technical Manager. You will be responsible for supporting existing and testing new ERP customisations and integrations.
You will play a key role in ensuring the smooth running of our ERP system and assist with new site implementations. Managing and prioritising your workload based on severity and impact to the business.
Key Responsibilities
- 1st and 2nd line support of ERP system (SyteLine), Doc-Trak, Shop-Trak and associated applications
- Train users on our best practices to drive consistency in processes
- Liaise with 3rd parties as needed whilst maintaining ownership of incidents
- Assist in new site setups and related projects
- Interrogate data using SQL
- Aid with the identification of opportunities to improve business processes
- Support wider Enterprise Applications team with troubleshooting
- Setup new users and manage ERP security
- Maintain up to date technical documentation
- Assist with testing new functionality before release
Person Specification – Essential requirements unless stated
Education / Qualifications:
- Bachelor’s degree in relevant subject
- 2+ years experience in enterprise level ERP support
Professional Skills/ Abilities:
· Minimum of 2 years’ experience supporting ERP applications
· Good technical understanding of SQL
· Ability and desire to learn new technologies and processes
· Familiar with technical and business requirement gathering/analysis
· Support the creation and maintenance of system documentation
· Coordinate with other departments to develop new processes to resolve systematic short falls and support new systems
· Perform other such duties in line with level of post
· Experience of using Infor products and/or SyteLine (very desirable)
· Knowledge of manufacturing or engineering industry (desirable)
· Exposure to a PLM application (desirable)
Personal Qualities:
· Excellent verbal and written communication skills
· Flexibility towards project changes and manage associated risks
· Capable of managing and prioritising multiple, complex projects, simultaneously
· Strong analytical skills
· Appropriately manage customer expectations
· Desire to learn new skills
· Proactive in issue identification and prevention
· Can independently manage their workload and escalate when needed
· User focused
Application Support Analyst
High Wycombe / Bristol
Are you a technically minded ERP Analyst with a passion for problem-solving and process improvement? Oxford Instruments is seeking an ERP Application Support Analyst to join our Enterprise Applications team. You’ll play a key role in supporting and enhancing our ERP systems, ensuring smooth operations across multiple sites, and contributing to exciting new implementations.
What You’ll Be Doing
- Provide 1st and 2nd line support for ERP systems (SyteLine), Doc-Trak, Shop-Trak, and associated applications
- Train users on best practices to drive consistency
- Liaise with third-party vendors while maintaining ownership of incidents
- Assist with new site setups and ERP-related projects
- Use SQL to interrogate and analyse data
- Identify opportunities to improve business processes
- Manage ERP security and user setup
- Maintain technical documentation and test new functionality
What You’ll Bring
- Bachelor’s degree in a relevant subject
- 2+ years’ experience supporting enterprise-level ERP systems
- Strong technical understanding of SQL
- Experience with Infor products and/or SyteLine (highly desirable)
- Knowledge of manufacturing or engineering industries (desirable)
- Exposure to PLM applications (desirable)
- Excellent communication and analytical skills
- Ability to manage multiple complex projects and adapt to change
- A proactive, user-focused mindset with a desire to learn and grow
Why Join Us?
At Oxford Instruments, we live by our values: Inclusive, Innovative, Trusted, and Purposeful. We offer a collaborative environment where your ideas and expertise will help shape the future of our technology and operations.
- 25 days of annual leave, with bank holidays on top
- Private medical insurance
- Life assurance
- Income protection
- Personal accident insurance
- Contribution pension scheme
- Employee assistance and wellbeing programme
- Sick pay
- Share incentive plan
- Cycle to Work scheme
- Bupa Rewards
This role is a hybrid role with the main location being High Wycombe or Bristol. We work 8.00 until 4.30 Monday to Thursday and finish at 1.00 on a Friday so you can start your weekend early. We typically work three days per week in the office so it is important that you are able to get to our High Wycombe or Bristol location.
Ready to Apply?
If you're looking to make a meaningful impact in a dynamic and supportive environment, we’d love to hear from you
- 25 days of annual leave, with bank holidays on top
- Private medical insurance
- Life assurance
- Income protection
- Personal accident insurance
- Contribution pension scheme
- Employee assistance and wellbeing programme
- Sick pay
- Share incentive plan
- Cycle to Work scheme
- Bupa Rewards
Business, Location:
Hybrid Bristol/High Wycombe with travel
Role:
ERP Application Support Analyst
Reports to:
Technical Manager
Reports:
NA
Key Relationships:
Primary Purpose:
OI are looking for an ambitious technical analyst with a minimum of 2 years commercial experience supporting ERP solutions.
Working closely with the Enterprise Applications support team and key user base, reporting directly to the Technical Manager. You will be responsible for supporting existing and testing new ERP customisations and integrations.
You will play a key role in ensuring the smooth running of our ERP system and assist with new site implementations. Managing and prioritising your workload based on severity and impact to the business.
Key Responsibilities
- 1st and 2nd line support of ERP system (SyteLine), Doc-Trak, Shop-Trak and associated applications
- Train users on our best practices to drive consistency in processes
- Liaise with 3rd parties as needed whilst maintaining ownership of incidents
- Assist in new site setups and related projects
- Interrogate data using SQL
- Aid with the identification of opportunities to improve business processes
- Support wider Enterprise Applications team with troubleshooting
- Setup new users and manage ERP security
- Maintain up to date technical documentation
- Assist with testing new functionality before release
Person Specification – Essential requirements unless stated
Education / Qualifications:
- Bachelor’s degree in relevant subject
- 2+ years experience in enterprise level ERP support
Professional Skills/ Abilities:
· Minimum of 2 years’ experience supporting ERP applications
· Good technical understanding of SQL
· Ability and desire to learn new technologies and processes
· Familiar with technical and business requirement gathering/analysis
· Support the creation and maintenance of system documentation
· Coordinate with other departments to develop new processes to resolve systematic short falls and support new systems
· Perform other such duties in line with level of post
· Experience of using Infor products and/or SyteLine (very desirable)
· Knowledge of manufacturing or engineering industry (desirable)
· Exposure to a PLM application (desirable)
Personal Qualities:
· Excellent verbal and written communication skills
· Flexibility towards project changes and manage associated risks
· Capable of managing and prioritising multiple, complex projects, simultaneously
· Strong analytical skills
· Appropriately manage customer expectations
· Desire to learn new skills
· Proactive in issue identification and prevention
· Can independently manage their workload and escalate when needed
· User focused
Application Support Analyst
High Wycombe / Bristol
Are you a technically minded ERP Analyst with a passion for problem-solving and process improvement? Oxford Instruments is seeking an ERP Application Support Analyst to join our Enterprise Applications team. You’ll play a key role in supporting and enhancing our ERP systems, ensuring smooth operations across multiple sites, and contributing to exciting new implementations.
What You’ll Be Doing
- Provide 1st and 2nd line support for ERP systems (SyteLine), Doc-Trak, Shop-Trak, and associated applications
- Train users on best practices to drive consistency
- Liaise with third-party vendors while maintaining ownership of incidents
- Assist with new site setups and ERP-related projects
- Use SQL to interrogate and analyse data
- Identify opportunities to improve business processes
- Manage ERP security and user setup
- Maintain technical documentation and test new functionality
What You’ll Bring
- Bachelor’s degree in a relevant subject
- 2+ years’ experience supporting enterprise-level ERP systems
- Strong technical understanding of SQL
- Experience with Infor products and/or SyteLine (highly desirable)
- Knowledge of manufacturing or engineering industries (desirable)
- Exposure to PLM applications (desirable)
- Excellent communication and analytical skills
- Ability to manage multiple complex projects and adapt to change
- A proactive, user-focused mindset with a desire to learn and grow
Why Join Us?
At Oxford Instruments, we live by our values: Inclusive, Innovative, Trusted, and Purposeful. We offer a collaborative environment where your ideas and expertise will help shape the future of our technology and operations.
- 25 days of annual leave, with bank holidays on top
- Private medical insurance
- Life assurance
- Income protection
- Personal accident insurance
- Contribution pension scheme
- Employee assistance and wellbeing programme
- Sick pay
- Share incentive plan
- Cycle to Work scheme
- Bupa Rewards
This role is a hybrid role with the main location being High Wycombe or Bristol. We work 8.00 until 4.30 Monday to Thursday and finish at 1.00 on a Friday so you can start your weekend early. We typically work three days per week in the office so it is important that you are able to get to our High Wycombe or Bristol location.
Ready to Apply?
If you're looking to make a meaningful impact in a dynamic and supportive environment, we’d love to hear from you
- 25 days of annual leave, with bank holidays on top
- Private medical insurance
- Life assurance
- Income protection
- Personal accident insurance
- Contribution pension scheme
- Employee assistance and wellbeing programme
- Sick pay
- Share incentive plan
- Cycle to Work scheme
- Bupa Rewards