Administrative Assistant
| Posting date: | 24 September 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 14 October 2025 |
| Location: | Conwy, Conwy County |
| Remote working: | On-site only |
| Company: | Conwy County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ006796 |
Summary
Join Our Team as an Administrative Assistant
Are you looking to make a real difference in your community? We’re looking for a motivated and organised individual to join Galw Gofal, a bilingual 24/7 call monitoring service that supports people to live independently and respond to out-of-hours emergencies.
This is a fantastic opportunity to work in the council, contributing to a service that makes a real difference in people’s lives.
What You’ll Be Doing:
• Supporting the team with clerical tasks such as typing, filing, data input, and managing spreadsheets.
• Handling telephone and email enquiries professionally and promptly.
• Maintaining accurate records and ensuring confidentiality at all times.
• Record and prioritise telecare referrals including amendments and terminations of service.
• To input all information received accurately onto the call monitoring platform, carry out validation and maintain all work folders.
What We’re Looking For:
• A positive attitude and willingness to learn.
• Good communication skills in both Welsh and English (Level 4 Welsh required).
• Basic IT skills and familiarity with Microsoft Office.
• Ability to work well in a team and manage your own workload.
• Emotional resilience and a commitment to safeguarding vulnerable individuals.
Due to the nature of the work, the post is subject to a satisfactory disclosure check from the Disclosure and Barring Service. The successful applicant will also be subject to vetting in line with BS7858.
Whether you're just starting out or looking for a new challenge, this role offers a great opportunity to grow and thrive in a welcoming environment.
A ydych chi’n awyddus i wneud gwahaniaeth go iawn yn eich cymuned? Rydym yn chwilio am unigolyn brwdfrydig a threfnus i ymuno â Galw Gofal, gwasanaeth dwyieithog sy’n monitro galwadau 24/7 a sy’n cefnogi pobl i fyw’n annibynnol a sy’n ymateb i argyfyngau y tu allan i oriau arferol.
Dyma gyfle gwych i weithio yn y cyngor gan gyfrannu at wasanaeth sy’n gwneud gwahaniaeth go iawn ym mywydau pobl.
Beth fyddwch chi’n ei wneud:
• Cefnogi’r tîm gyda thasgau clercio fel teipio, ffeilio, mewnbynnu data a rheoli taenlenni.
• Ymdrin ag ymholiadau dros y ffôn a’r e-bost yn broffesiynol ac yn brydlon.
• Cynnal cofnodion cywir a sicrhau cyfrinachedd bob amser.
• Cofnodi a blaenoriaethu atgyfeiriadau teleofal gan gynnwys diwygiadau a dod â’r gwasanaeth i ben.
• Cofnodi’r holl wybodaeth a dderbynnir yn gywir ar y llwyfan monitro galwadau, dilysu data a gofalu am yr holl ffolderi gwaith.
Am beth rydym ni’n chwilio:
• Agwedd gadarnhaol a pharodrwydd i ddysgu.
• Sgiliau cyfathrebu da yn y Gymraeg a’r Saesneg (angen Cymraeg Lefel 4).
• Sgiliau TG sylfaenol a bod yn gyfarwydd â Microsoft Office.
• Gallu gweithio’n dda mewn tîm a rheoli eich llwyth gwaith eich hun.
• Gwytnwch emosiynol ac ymrwymiad i ddiogelu unigolion diamddiffyn.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y swydd hon. Bydd yr ymgeisydd llwyddiannus hefyd yn destun gwiriad yn unol â BS7858.
P’un ai ydych chi’n cychwyn ar eich gyrfa neu’n chwilio am her newydd, mae’r swydd hon yn cynnig cyfle gwych i ddatblygu a ffynnu mewn amgylchedd croesawgar.
Are you looking to make a real difference in your community? We’re looking for a motivated and organised individual to join Galw Gofal, a bilingual 24/7 call monitoring service that supports people to live independently and respond to out-of-hours emergencies.
This is a fantastic opportunity to work in the council, contributing to a service that makes a real difference in people’s lives.
What You’ll Be Doing:
• Supporting the team with clerical tasks such as typing, filing, data input, and managing spreadsheets.
• Handling telephone and email enquiries professionally and promptly.
• Maintaining accurate records and ensuring confidentiality at all times.
• Record and prioritise telecare referrals including amendments and terminations of service.
• To input all information received accurately onto the call monitoring platform, carry out validation and maintain all work folders.
What We’re Looking For:
• A positive attitude and willingness to learn.
• Good communication skills in both Welsh and English (Level 4 Welsh required).
• Basic IT skills and familiarity with Microsoft Office.
• Ability to work well in a team and manage your own workload.
• Emotional resilience and a commitment to safeguarding vulnerable individuals.
Due to the nature of the work, the post is subject to a satisfactory disclosure check from the Disclosure and Barring Service. The successful applicant will also be subject to vetting in line with BS7858.
Whether you're just starting out or looking for a new challenge, this role offers a great opportunity to grow and thrive in a welcoming environment.
A ydych chi’n awyddus i wneud gwahaniaeth go iawn yn eich cymuned? Rydym yn chwilio am unigolyn brwdfrydig a threfnus i ymuno â Galw Gofal, gwasanaeth dwyieithog sy’n monitro galwadau 24/7 a sy’n cefnogi pobl i fyw’n annibynnol a sy’n ymateb i argyfyngau y tu allan i oriau arferol.
Dyma gyfle gwych i weithio yn y cyngor gan gyfrannu at wasanaeth sy’n gwneud gwahaniaeth go iawn ym mywydau pobl.
Beth fyddwch chi’n ei wneud:
• Cefnogi’r tîm gyda thasgau clercio fel teipio, ffeilio, mewnbynnu data a rheoli taenlenni.
• Ymdrin ag ymholiadau dros y ffôn a’r e-bost yn broffesiynol ac yn brydlon.
• Cynnal cofnodion cywir a sicrhau cyfrinachedd bob amser.
• Cofnodi a blaenoriaethu atgyfeiriadau teleofal gan gynnwys diwygiadau a dod â’r gwasanaeth i ben.
• Cofnodi’r holl wybodaeth a dderbynnir yn gywir ar y llwyfan monitro galwadau, dilysu data a gofalu am yr holl ffolderi gwaith.
Am beth rydym ni’n chwilio:
• Agwedd gadarnhaol a pharodrwydd i ddysgu.
• Sgiliau cyfathrebu da yn y Gymraeg a’r Saesneg (angen Cymraeg Lefel 4).
• Sgiliau TG sylfaenol a bod yn gyfarwydd â Microsoft Office.
• Gallu gweithio’n dda mewn tîm a rheoli eich llwyth gwaith eich hun.
• Gwytnwch emosiynol ac ymrwymiad i ddiogelu unigolion diamddiffyn.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y swydd hon. Bydd yr ymgeisydd llwyddiannus hefyd yn destun gwiriad yn unol â BS7858.
P’un ai ydych chi’n cychwyn ar eich gyrfa neu’n chwilio am her newydd, mae’r swydd hon yn cynnig cyfle gwych i ddatblygu a ffynnu mewn amgylchedd croesawgar.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.