Service Administrator
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Fairfield Industrial Estate, LN11 0LS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0187-25-0011 |
Summary
Main Responsibilities 1. Communication & Conduit Role Act as a communication link between clinical teams, support services, and management. Escalate staff and patient feedback appropriately and ensure resolution is tracked. Share updates on policy and SOP changes in a clear and accessible way. Support staff engagement in service improvement initiatives, ensuring their input informs decision-making. 2. SOPs, Procedures & Compliance Assist in drafting, reviewing, and maintaining SOPs, ensuring they are accurate, up to date, and accessible. Work with managers to ensure staff compliance with agreed policies and procedures. Support internal audits to ensure alignment with CQC, NHS, and private healthcare quality standards. Highlight risks or non-compliance in processes and escalate to senior staff. 3. Systems & Process Improvement Contribute to the review of clinical and non-clinical workflows to streamline operations and improve patient flow. Support the rollout and monitoring of digital systems (patient record systems, audit tools, reporting dashboards). Assist with process mapping and documenting procedures for improvement projects. Identify inefficiencies and provide suggestions for improvements. 4. Data, Reporting & Administration Collect, input, and analyse service performance data (e.g., patient feedback, incidents, turnaround times). Support the preparation of reports, dashboards, and presentations for management meetings. Maintain accurate and secure records in line with data protection and information governance standards. Provide administrative support to improvement projects (minutes, agendas, scheduling). 5. Patient Experience & Quality Support patient feedback collection via surveys, focus groups, and online platforms. Contribute to improvement initiatives that enhance patient safety, comfort, and service quality. Work with teams to ensure patients experience consistent, high-quality care across NHS and private pathways. Conduit: Builds trust and communication channels between staff, management, and patients. Procedural focus: Ensures procedures and SOPs are accurate, compliant, and user-friendly. Systems awareness: Able to learn and support digital healthcare systems and reporting tools. Improvement mindset: Suggests practical ideas and supports change. Customer/patient focus: Prioritises patient experience and service quality. Key Competencies Conduit: Builds trust and communication channels between staff, management, and patients. Procedural focus: Ensures procedures and SOPs are accurate, compliant, and user-friendly. Systems awareness: Able to learn and support digital healthcare systems and reporting tools. Improvement mindset: Suggests practical ideas and supports change. Customer/patient focus: Prioritises patient experience and service quality. Adaptability: Flexible to support across both private and NHS service lines.