Hotel Receptionist
| Posting date: | 23 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 October 2025 |
| Location: | CW6 0DJ |
| Remote working: | On-site only |
| Company: | Macdonald Portal Hotel Golf & Spa |
| Job type: | Permanent |
| Job reference: |
Summary
The Macdonald Portal Hotel Golf and SPA is looking to hire a Receptionist to undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. Checking in and out of our guests, preparing guest reservations.
Chronologically record incident details in the Duty Manager’s log sheet throughout duration of shift, ensuring any incident/accident report is issued and distributed accordingly.
Have complete and full knowledge of Hotel/Property building and surrounding areas, as well as all activities and facilities.
Answer all phone calls, and proceed to the relevant area or person, in case of emergency, deals with incident / problem accordingly.
Upon completion of shift provides a full verbal and written handover to the Reception Supervisor
Ensure a courteous and efficient service is provided at the Front Desk.
Chronologically record incident details in the Duty Manager’s log sheet throughout duration of shift, ensuring any incident/accident report is issued and distributed accordingly.
Have complete and full knowledge of Hotel/Property building and surrounding areas, as well as all activities and facilities.
Answer all phone calls, and proceed to the relevant area or person, in case of emergency, deals with incident / problem accordingly.
Upon completion of shift provides a full verbal and written handover to the Reception Supervisor
Ensure a courteous and efficient service is provided at the Front Desk.