Digital Channels and Governance Manager
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £57,003 per year |
| Additional salary information: | + Benefits |
| Hours: | Full time |
| Closing date: | 23 October 2025 |
| Location: | Ealing, West London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | AWD online |
| Job type: | Permanent |
| Job reference: | AWDO-P13887 |
Summary
Digital Channels and Governance Manager with proven experience managing digital communication channels in a complex organisation and a solid understanding of UX, accessibility and digital governance is required to join a dedicated Communications team based in Ealing, West London.
Please note: This role focuses on channel management, governance, and optimisation — not content creation or marketing strategy.
SALARY: £57,003 per annum + Benefits
LOCATION: Hybrid working partly from the office in Ealing, West London (W5) and the remaining time from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week
JOB OVERVIEW
Are you passionate about shaping how organisations connect with their audiences through digital communication channels?
We have a fantastic new job opportunity for a Digital Channels and Governance Manager with proven experience managing digital communication channels in a complex organisation and a solid understanding of UX, accessibility and digital governance.
As the Digital Channels and Governance Manager you will be proactive and detail-driven, leading the operational delivery and governance of digital communication platforms — from social media and email marketing to SMS, WhatsApp, and online reviews.
Working as the Digital Channels and Governance Manager you will ensure digital communications tools are well-managed, accessible, and aligned with the organisations brand and digital communication goals. You’ll also take ownership of the email communications framework and play a key role in protecting and enhancing the organisation’s digital footprint across platforms.
DUTIES
Your duties as a Digital Channels and Governance Manager will include:
• Lead the operational management of digital communication tools and platforms
• Oversee governance, access, and performance across all channels
• Manage email marketing operations, including segmentation and template design
• Deliver and monitor the Group’s social media presence, ensuring quality, compliance, and engagement
• Support teams with training, guidance, and troubleshooting
• Monitor and improve online reputation across review platforms and business listings
• Ensure data compliance and accessibility standards are met
• Produce regular comprehensive performance reports and actionable insights
CANDIDATE REQUIREMENTS
• Proven experience managing digital communication channels in a complex organisation
• Hands-on knowledge of email marketing platforms and CRM tools such as Microsoft Dynamics CE and Click Dimensions
• A methodical, solutions-focused mindset with a sharp eye for detail and a passion for getting things right — especially when it comes to process, governance, and user experience
• Confidence in engaging stakeholders and supporting cross-team collaboration
• Solid understanding of UX, accessibility, and digital governance
• Experience of using tools such as Google Analytics, Hootsuite, Trust Pilot & Microsoft Clarity
BENEFITS
• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13887
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
Please note: This role focuses on channel management, governance, and optimisation — not content creation or marketing strategy.
SALARY: £57,003 per annum + Benefits
LOCATION: Hybrid working partly from the office in Ealing, West London (W5) and the remaining time from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week
JOB OVERVIEW
Are you passionate about shaping how organisations connect with their audiences through digital communication channels?
We have a fantastic new job opportunity for a Digital Channels and Governance Manager with proven experience managing digital communication channels in a complex organisation and a solid understanding of UX, accessibility and digital governance.
As the Digital Channels and Governance Manager you will be proactive and detail-driven, leading the operational delivery and governance of digital communication platforms — from social media and email marketing to SMS, WhatsApp, and online reviews.
Working as the Digital Channels and Governance Manager you will ensure digital communications tools are well-managed, accessible, and aligned with the organisations brand and digital communication goals. You’ll also take ownership of the email communications framework and play a key role in protecting and enhancing the organisation’s digital footprint across platforms.
DUTIES
Your duties as a Digital Channels and Governance Manager will include:
• Lead the operational management of digital communication tools and platforms
• Oversee governance, access, and performance across all channels
• Manage email marketing operations, including segmentation and template design
• Deliver and monitor the Group’s social media presence, ensuring quality, compliance, and engagement
• Support teams with training, guidance, and troubleshooting
• Monitor and improve online reputation across review platforms and business listings
• Ensure data compliance and accessibility standards are met
• Produce regular comprehensive performance reports and actionable insights
CANDIDATE REQUIREMENTS
• Proven experience managing digital communication channels in a complex organisation
• Hands-on knowledge of email marketing platforms and CRM tools such as Microsoft Dynamics CE and Click Dimensions
• A methodical, solutions-focused mindset with a sharp eye for detail and a passion for getting things right — especially when it comes to process, governance, and user experience
• Confidence in engaging stakeholders and supporting cross-team collaboration
• Solid understanding of UX, accessibility, and digital governance
• Experience of using tools such as Google Analytics, Hootsuite, Trust Pilot & Microsoft Clarity
BENEFITS
• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13887
Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk