Universal Credit Operational Manager
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £38,722 to £39,621 per year |
| Hours: | Full time |
| Closing date: | 06 October 2025 |
| Location: | CF81 8QT |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 427628/60 |
Summary
Do you have a passion for delivering exceptional customer service, helping positively change lives in your local community? Do you enjoy working on site, in person, leading and coaching a team to deliver quality service in a face-to-face office environment? Are you looking for a public service leadership role at the centre of operations, leading the delivery of Universal Credit on the high street?
If so, we would like to hear from you!
This rewarding role in Universal Credit operations offers a range of benefits including competitive salary, pension, flexible working, employee discount schemes, and a range of development programmes including professional learning and accreditation.
There are various vacancies available across DWP within Wales and The Marches locations. A reserve list will be held initially for 3 months, with a view to extending to a maximum of 12 months to fill potential future Operational Leader vacancies.
We have a variety of HEO Operational Leader roles available, examples of which are in the candidate pack.Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.