Outpatient Appointment Centre Training Supporter
| Posting date: | 23 September 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 06 October 2025 |
| Location: | Plymouth, PL6 8DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9216-25-1215 |
Summary
To have an excellent and in-depth knowledge of all Clerical Officer roles within the Main OPD & OAC. To support the development and implementation of a new OAC Training and Competency Framework Ensuring that administration and contact centre staff training needs are met to provide a patient focused high quality service. To review and maintain process flows in line with all trust policies and procedures including the Administrative Procedure Notes and the Devon Health Community Elective Care Access Policy. To ensure all new members of staff to the OAC are trained to a high standard using the Training and Competency Framework. To manage the training schedules of all new members of staff and ensure they are progressing through the training at an acceptable pace. Escalate any issues with training or individual. To support in providing extra training processes change To support r in providing extra training where there is performance or conduct issues. To provide regular updates on training progression for individuals. For further details please see the attached JD.