Genetics Outpatient Call Reminder Coordinator
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £18,327.60 to £19,324.20 per year |
| Additional salary information: | £18327.60 - £19324.20 a year |
| Hours: | Full time |
| Closing date: | 06 October 2025 |
| Location: | London, EC1V 2PD |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9273-25-0275 |
Summary
To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability. To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed format. To provide a high standard reception service if and when needed and general administrative support to designated outpatient clinics. To identify all patient AIS requirements and record the data accurately on the Trusts electronic system. Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient. To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments, including the booking centre and the call centre. Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols. Ensure all appointment cancellations and alterations are correctly recorded and highlight any issues identified with appointment bookings to clinicians working in accordance with the Trusts Access Policy. Respond to appointment requests and other queries via email from clinicians promptly. Ensure patient information is obtained and recorded on Trust electronic systems and that this is checked regularly and updated both electronically and in the patients health record, as evidenced through data quality audits. Maintain a good knowledge of RTT and apply this to appointment bookings where appropriate.