Receptionist and Telephone Booking Clerk
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £24,833.00 per year |
| Additional salary information: | £24833.00 a year |
| Hours: | Full time |
| Closing date: | 29 September 2025 |
| Location: | Newport, NP20 2UB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | H9040-25-1339 |
Summary
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. To be flexible to the needs of the service and able to provide cover to all Endoscopy departments across the Health Board when required. Deal with telephone queries from both internal and external agencies in a professional manner in accordance with Data Protection and statutory policies and procedures. Escalate to Scheduling team Leader in accordance with policy. Receive calls in a friendly manner from patients who are responding to a partial booking letter. Ensure Endoscopy lists are booked appropriately and to capacity ensure list utilisation. Escalate any list utilisation issues through the appropriate channels. To provide and receive sensitive information to/from patients about their appointment via the telephone. Responsible for updating all waiting list entries. All staff to liaise with colleagues regarding annual leave prior to authorisation from Endoscopy Scheduling Team Leader. To attend all training and development opportunities relating to your role. Weekend working may be required. To work within standard operating procedures, manager available for advice when needed. To adhere to departmental and ABUHB policies and procedures