Account Manager
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £25,000.00 per year |
| Additional salary information: | Up to £25,000 per annum |
| Hours: | Full time |
| Closing date: | 20 October 2025 |
| Location: | Cheshire, CH1 3BQ |
| Company: | Sykes Holiday Cottages Ltd |
| Job type: | Permanent |
| Job reference: | ORG5842-AM1402974CheAM |
Summary
Turn your passion for people into a rewarding career at Sykes as an Account Manager!
Salary: £25,000 + commission
Hours: 37.5 per week, 5 days out of 7 (Monday–Friday with some weekend cover in peak periods)
Location: Chester Head Office (Hybrid after probation)
Start Date: 3rd November 2025
The Role:
As an Account Manager in our Customer Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you’ll be their go-to contact and a key part of their success.
What You’ll Do:
➡️ Manage and grow relationships with up to 200 property owners
➡️ Spot opportunities to upsell and cross-sell services
➡️ Act as the main point of contact, resolving issues quickly and professionally
➡️ Track account performance and provide insights for growth
➡️ Work closely with sales, marketing, and operations to deliver results
Live by our four values: One Business, Keep it Simple, Grow & Learn, Sustainable Impact.
What You’ll Bring:
✅ Proven experience in account management, sales, or customer service
✅ Strong relationship-building and communication skills
✅ Demonstrated success in meeting or exceeding sales targets
✅ A proactive, organised, and target-driven approach
✅ Proficiency in CRM software and Microsoft Office Suite
Why You’ll Love It Here:
Performance bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off just because!
Two paid volunteering days each year
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
24/7 mental health support and health cash plan
Hybrid working & amazing Chester HQ perks
Loads of training & development opportunities
About Sykes Holiday Cottages
Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family-run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group.
Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We’re proud to be B Corp certified, which means we’re serious about doing business the right way - creating fair, inclusive, and sustainable travel experiences for everyone.
We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Salary: £25,000 + commission
Hours: 37.5 per week, 5 days out of 7 (Monday–Friday with some weekend cover in peak periods)
Location: Chester Head Office (Hybrid after probation)
Start Date: 3rd November 2025
The Role:
As an Account Manager in our Customer Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you’ll be their go-to contact and a key part of their success.
What You’ll Do:
➡️ Manage and grow relationships with up to 200 property owners
➡️ Spot opportunities to upsell and cross-sell services
➡️ Act as the main point of contact, resolving issues quickly and professionally
➡️ Track account performance and provide insights for growth
➡️ Work closely with sales, marketing, and operations to deliver results
Live by our four values: One Business, Keep it Simple, Grow & Learn, Sustainable Impact.
What You’ll Bring:
✅ Proven experience in account management, sales, or customer service
✅ Strong relationship-building and communication skills
✅ Demonstrated success in meeting or exceeding sales targets
✅ A proactive, organised, and target-driven approach
✅ Proficiency in CRM software and Microsoft Office Suite
Why You’ll Love It Here:
Performance bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off just because!
Two paid volunteering days each year
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
24/7 mental health support and health cash plan
Hybrid working & amazing Chester HQ perks
Loads of training & development opportunities
About Sykes Holiday Cottages
Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family-run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group.
Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We’re proud to be B Corp certified, which means we’re serious about doing business the right way - creating fair, inclusive, and sustainable travel experiences for everyone.
We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.