Independent Living Technical Assistant
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £25,989 to £28,142 per year |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | Spalding, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | South Holland District Council |
| Job type: | Contract |
| Job reference: |
Summary
Are you highly organised, proactive, and passionate about helping others live independently for longer? Do you thrive in a fast-paced environment and enjoy working with data, people, and purpose? If so, we’d love to hear from you!
We’re looking for a Independent Living Technical Assistant to join our dynamic and growing Independent Living Team. This is an exciting opportunity to support a service that makes a real difference in the lives of our tenants.
About the Role
As Technical Assistant, you’ll play a key role in supporting the smooth running of our services. Your responsibilities will include:
Handling telephone enquiries with professionalism and empathy
Booking appointments for our Handyperson Service and Sheltered Housing facilities
Assisting the Service Coordinator with report preparation, service charge reviews, audits, and KPI tracking
Supporting tenant engagement events and activities
Providing general administrative support across the team
We’re seeking someone who is:
Well-organised and able to manage multiple tasks
Proactive and able to think on their feet
Confident with a friendly telephone manner
Skilled in both literacy and numeracy
Competent in Microsoft Excel (intermediate or advanced level)
Essential Requirements
GCSEs (or equivalent) in English and Maths – Grade C/4 or above
Demonstrable training or certification in Microsoft Excel
Evidence of continued professional development in administrative or housing-related roles
Experience working in a customer-focused environment
Why Join Us?
You’ll be part of a supportive and forward-thinking team that’s committed to helping tenants live independently for longer. You’ll have the chance to contribute to meaningful work, take part in tenant engagement events, and grow your skills in a rewarding environment.
If you are interested in having a confidential conversation about the role please contact the Service Coordinator, Polly Clarey on 07900748670 or email polly.clarey@sholland.gov.uk
BENEFITS: We offer excellent terms and conditions of employment including:
Local Government Pension Scheme, 23.8% employer contribution
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
We’re looking for a Independent Living Technical Assistant to join our dynamic and growing Independent Living Team. This is an exciting opportunity to support a service that makes a real difference in the lives of our tenants.
About the Role
As Technical Assistant, you’ll play a key role in supporting the smooth running of our services. Your responsibilities will include:
Handling telephone enquiries with professionalism and empathy
Booking appointments for our Handyperson Service and Sheltered Housing facilities
Assisting the Service Coordinator with report preparation, service charge reviews, audits, and KPI tracking
Supporting tenant engagement events and activities
Providing general administrative support across the team
We’re seeking someone who is:
Well-organised and able to manage multiple tasks
Proactive and able to think on their feet
Confident with a friendly telephone manner
Skilled in both literacy and numeracy
Competent in Microsoft Excel (intermediate or advanced level)
Essential Requirements
GCSEs (or equivalent) in English and Maths – Grade C/4 or above
Demonstrable training or certification in Microsoft Excel
Evidence of continued professional development in administrative or housing-related roles
Experience working in a customer-focused environment
Why Join Us?
You’ll be part of a supportive and forward-thinking team that’s committed to helping tenants live independently for longer. You’ll have the chance to contribute to meaningful work, take part in tenant engagement events, and grow your skills in a rewarding environment.
If you are interested in having a confidential conversation about the role please contact the Service Coordinator, Polly Clarey on 07900748670 or email polly.clarey@sholland.gov.uk
BENEFITS: We offer excellent terms and conditions of employment including:
Local Government Pension Scheme, 23.8% employer contribution
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.