Customer Service Co-ordinator
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary + Benefits |
| Hours: | Full time |
| Closing date: | 20 October 2025 |
| Location: | Cardiff, Cardiff County |
| Remote working: | On-site only |
| Company: | Blue Octopus Recruitment Limited |
| Job type: | Permanent |
| Job reference: | LOVL196088 |
Summary
Permanent – Full Time – 37.5 hours
We are currently seeking to appoint a highly motivated, skilled and organised Customer Service Co-Ordinator to support the Customer Service Department in Cardiff, liaising with purchasers/Clients of our newly built homes for both planned and on occasion reactive maintenance, across the South Wales & South West of England. The successful applicant will report to the Customer Service Manager and will ideally be experienced and comfortable liaising with the homeowners and contractors, along with colleagues in other departments. They will need to be organised and able to work under pressure and maintain composure while carrying out their duties.
This position is available for an October 2025 start
Benefits
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Please refer to the Job Description upon completing your application.
We are currently seeking to appoint a highly motivated, skilled and organised Customer Service Co-Ordinator to support the Customer Service Department in Cardiff, liaising with purchasers/Clients of our newly built homes for both planned and on occasion reactive maintenance, across the South Wales & South West of England. The successful applicant will report to the Customer Service Manager and will ideally be experienced and comfortable liaising with the homeowners and contractors, along with colleagues in other departments. They will need to be organised and able to work under pressure and maintain composure while carrying out their duties.
This position is available for an October 2025 start
Benefits
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Please refer to the Job Description upon completing your application.