Guest Relations Manager
| Posting date: | 21 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 21 October 2025 |
| Location: | London, London, W1U 6NF |
| Remote working: | On-site only |
| Company: | PPHE Hotel Group |
| Job type: | Permanent |
| Job reference: | req14176_1758465704 |
Summary
Guest Relations Manager - Holmes Hotel
We're recruiting for a Guest Relations Manager for our Holmes Hotel London! At Holmes Hotel authenticity is at the heart of everything we do. From design to dining, we create hotels that are true to their surroundings. The same goes for our people. We encourage our team members to be themselves.
The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As our Guest Relations Manager , you will receive:
- Salary: Competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
The ideal candidate for the Guest Relations Manager role will:
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
- Proficient with Microsoft Office and excellent knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Guest Relations Manager or Duty Manager in a hotel
Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.
Holmes. A home away from home for curious minds.