On-site Support Technician - Durham
| Posting date: | 20 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 October 2025 |
| Location: | Durham, County Durham |
| Remote working: | On-site only |
| Company: | Converge Technology Solutions UK |
| Job type: | Permanent |
| Job reference: | ATR1287 |
Summary
Are you passionate about IT support and delivering outstanding customer service?
We’re looking for a proactive and motivated On-site Support Technician based at Durham University to join our team, providing on-site technical support to customers and working closely with our Service Desk and technical teams.
What you’ll do:
Provide hands-on IT support across hardware, software, networks, and user access issues.
Respond to and resolve service tickets via phone, email, and portal.
Configure, deploy, and manage IT assets including laptops, desktops, mobile devices, printers, and phones.
Support staff onboarding and offboarding, ensuring IT equipment and access are provisioned correctly.
Troubleshoot using diagnostic tools and escalate complex issues when required.
Assist with patching, updates, endpoint security, and small IT projects.
Maintain IT asset registers and ensure compliance with policies and security standards.
What we’re looking for:
Previous experience in a 2nd line IT support or similar technical role.
Strong knowledge of Microsoft Windows OS and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
Experience supporting user devices, printers, and mobile phones.
Understanding of Active Directory and basic user/group admin.
Strong problem-solving, communication, and customer service skills.
Full UK driving licence (site visits required).
Desirable:
Experience using ticketing systems such as Jira.
Awareness of IT security principles and endpoint protection tools.
Why join us?
You’ll be part of a supportive and professional team, with opportunities to:
Learn and grow your technical expertise.
Work directly with customers and make a real impact on their IT experience.
Gain exposure to current and emerging technologies.
If you’re driven, customer-focused, and ready to take ownership of IT issues, we’d love to hear from you!
Job details:
This is a full time position - 37 hours per week
We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.
We’re looking for a proactive and motivated On-site Support Technician based at Durham University to join our team, providing on-site technical support to customers and working closely with our Service Desk and technical teams.
What you’ll do:
Provide hands-on IT support across hardware, software, networks, and user access issues.
Respond to and resolve service tickets via phone, email, and portal.
Configure, deploy, and manage IT assets including laptops, desktops, mobile devices, printers, and phones.
Support staff onboarding and offboarding, ensuring IT equipment and access are provisioned correctly.
Troubleshoot using diagnostic tools and escalate complex issues when required.
Assist with patching, updates, endpoint security, and small IT projects.
Maintain IT asset registers and ensure compliance with policies and security standards.
What we’re looking for:
Previous experience in a 2nd line IT support or similar technical role.
Strong knowledge of Microsoft Windows OS and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
Experience supporting user devices, printers, and mobile phones.
Understanding of Active Directory and basic user/group admin.
Strong problem-solving, communication, and customer service skills.
Full UK driving licence (site visits required).
Desirable:
Experience using ticketing systems such as Jira.
Awareness of IT security principles and endpoint protection tools.
Why join us?
You’ll be part of a supportive and professional team, with opportunities to:
Learn and grow your technical expertise.
Work directly with customers and make a real impact on their IT experience.
Gain exposure to current and emerging technologies.
If you’re driven, customer-focused, and ready to take ownership of IT issues, we’d love to hear from you!
Job details:
This is a full time position - 37 hours per week
We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.