Assistant Housing officer
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £12.60 to £14.12 per hour |
| Additional salary information: | £14.12 p/h for first 13 weeks then uplift |
| Hours: | Full time |
| Closing date: | 19 October 2025 |
| Location: | Birmingham, West Midlands, b31 1pg |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4726227_1758292925 |
Summary
Your new company
Birmingham City Council is one of the UK's largest local authorities, delivering essential housing services to communities across the city. As part of its commitment to strengthening its presence on estates and improving tenant engagement, the council is recruiting an Assistant Housing Officer to join the team based in Northfield (B31).
Your new role
This is a full-time role working Monday to Friday, 9am to 5pm, with a 35-hour working week. The position offers a hybrid working model, combining office-based duties, home working, and on-site visits. You'll be supporting Housing Officers by carrying out initial checks on cases such as succession, unlawful occupiers, abandonments, and mutual exchanges. You'll also be responsible for handling low-level anti-social behaviour cases and conducting proactive visits to tenants.These visits are a core part of the role and involve checking properties, ensuring tenant wellbeing, making referrals where needed, and responding to tenancy-related queries. You'll be expected to manage a variety of cases and contribute to the council's goal of increasing visibility and support across its estates. The role is offered on a six-month contract, with a possibility of extensions, and requires an
Enhanced DBS check. Hays will sort this with you with your correspondence.
What you'll need to succeed
To succeed in this role, you'll need to be organised, proactive, and confident in dealing with tenants and tenancy-related matters. While driving is preferred, it is not essential, and public transport costs will be reimbursed for visits. You should be comfortable working in a fast-paced, KPI-driven environment and have a strong sense of responsibility and time management. A positive attitude and willingness to support both tenants and colleagues are key. Prior social housing experience is desired.
What you'll get in return
You'll receive a competitive pay rate of £12.60 per hour plus holiday allowance, totalling £14.12 per hour for the first 13 weeks. After this period, the rate increases to £14.32 per hour plus holiday allowance, totalling £16.77 per hour. You'll be part of a supportive team making a real impact in local communities, with opportunities for contract extension and professional development.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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