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Midlands super Hub - Specialist Customer Operational Support

Job details
Posting date: 19 September 2025
Hours: Full time
Closing date: 19 October 2025
Location: Northampton, NN6 7GZ
Company: Reed Talent Solutions
Job type: Contract
Job reference: ANG03750-345067

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Summary

Ready to Make a Difference Behind the Scenes?

Angard Staffing is looking for motivated and detail-oriented individuals to join our team as Specialist Customer Operational Support at the Midlands Super Hub (DIRFT, Northampton NN6 7GZ).

This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail’s parcel operations.

What You’ll Be Doing

As a Specialist Customer Operational Support team member, you’ll play a key role in ensuring smooth communication and service delivery:

  • Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues
  • Performing parcel checks and samplings on the operational floor
  • Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts

Collating and analysing forecast data and statistics for reporting

What We’re Looking For

You don’t need to have worked with us before, but experience in customer service or operations is a plus.

Our ideal candidate:

  • Has a confident and professional telephone manner
  • Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook
  • Can work to tight deadlines and adapt quickly to changing demands
  • Is flexible, reliable, and committed to delivering excellent customer service

Enjoys working in a fast-paced, collaborative environment

Hours & Flexibility

  • Shifts typically run between 08:00 – 18:00, Monday to Friday
  • Flexibility is required during peak periods (especially around Christmas)

Interested? Let Us Know!

If you're ready to be part of a team that keeps things running smoothly and supports key customer operations, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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