Administrator
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 05 October 2025 |
| Location: | Hartlepool, TS24 7PT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0524-25-0040 |
Summary
In accordance with service requirements, you will: Perform reception desk duties, including, but not limited to: Greeting and registering patients Booking appointments Handling general enquiries from patients, healthcare professionals, and the public Manage incoming calls, dealing with enquiries or signposting to other team members as appropriate. Recording messages to clinical team members, ensuring that they are accurate and passed to the relevant team member. Sending appointment reminders to patients attending all of our sites, using the appropriate digital system. Processing postal test results, matching unallocated results to the corresponding patient records and actioning them, where necessary. Dealing effectively with incoming and outgoing post, including distributing incoming post to appropriate team members. Running reports from the SystmOne clinical system, on a regular and ad-hoc basis. Managing patient records and results to a high standard of data quality, including ensuring contact details are accurate and assisting with data input. Booking translators for appointments, where necessary. Producing letters, as required. Supporting with the administrative needs of the spoke clinics. Professional Development Keep up to date with all mandatory training to ensure compliance and competence. Attend training courses in house, online, and externally, to develop expertise and further knowledge. Take responsibility for updating, documenting and maintaining your own knowledge and skills framework, and sharing professional development with Teesside Together. Express needs or desire for further training and work within own remit at all times. Participate in appraisals, performance reviews and professional development plans on an ongoing basis with Teesside Together when required. Equality & Diversity Ensure all patient groups accessing the service receive a safe, welcoming, non-judgemental, and confidential service. Support our culture, which promotes equality and values diversity. Be aware of, and committed to, our equality and diversity policies, and actively promote equality and diversity issues relevant to the post. Through your own actions and the example you provide to others, uphold the principle that all co-workers, patients, and visitors have the right to be treated equally and with respect. Ensure that individuals are given equal access to care and services.