Support Assistant Digital Connections
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £26,403 to £27,694 per year, pro rata |
| Hours: | Full time |
| Closing date: | 23 September 2025 |
| Location: | Aberystwyth |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Cyngor Sir Ceredigion County Council |
| Job type: | Temporary |
| Job reference: | REQ106237 |
Summary
We are looking to recruit a Support Assistant Digital Connections to join our Carers and Community Support Team on a temporary, full-time basis.
The purpose of the role is to:
• to assist in ensuring that online information, advice and assistance is available, up to date and meets the identified needs of service users to enable them to independently access appropriate support in their communities
• to maximise the digital presence of the team, promoting the use of digital platforms to connect individuals with appropriate organisations and professionals across Ceredigion
• to assist in the planning, developing and run interventions that promote good outcomes that will increase safety and resilience of service users.
On a day to day basis you will:
• assist ensuring that online information advice and assistance is up to date and relevant in order meets the identified needs of service users
• be responsible for promoting and developing use of Dewis and other digital platforms by individuals, organisations and professionals
• assist in developing and carrying out specific programs of work with service users on a 1-1 or group basis working alongside other professionals and agencies, particularly within the digital world
• assist in preparing reports, publicity materials, other documents and social media posts and documents when required
We are looking to recruit an individual who has:
• excellent interpersonal skills required, with an ability to effectively engage with people
• excellent IT skills across a range of systems and tools, e.g. social care client database, e-mail, internet based learning programs and Microsoft applications
• work constructively as part of a team and on own initiative
In addition to the above, we require an individual with a degree of fluency in the Welsh language. A successful applicant without the required Welsh language skill will be fully supported to reach the desired standard within two years of appointment.
In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found on our careers website.
In addition, we are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.
Please see our careers website for the Job Description and Person Specification.
Should you require any further information about this role please contact: sarah.griffiths@ceredigion.gov.uk
Interviews will be held: In Person, in Penmorfa, Aberaeron. (Date TBC).
Note: We reserve the right to extend the application closing date.
We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.
The purpose of the role is to:
• to assist in ensuring that online information, advice and assistance is available, up to date and meets the identified needs of service users to enable them to independently access appropriate support in their communities
• to maximise the digital presence of the team, promoting the use of digital platforms to connect individuals with appropriate organisations and professionals across Ceredigion
• to assist in the planning, developing and run interventions that promote good outcomes that will increase safety and resilience of service users.
On a day to day basis you will:
• assist ensuring that online information advice and assistance is up to date and relevant in order meets the identified needs of service users
• be responsible for promoting and developing use of Dewis and other digital platforms by individuals, organisations and professionals
• assist in developing and carrying out specific programs of work with service users on a 1-1 or group basis working alongside other professionals and agencies, particularly within the digital world
• assist in preparing reports, publicity materials, other documents and social media posts and documents when required
We are looking to recruit an individual who has:
• excellent interpersonal skills required, with an ability to effectively engage with people
• excellent IT skills across a range of systems and tools, e.g. social care client database, e-mail, internet based learning programs and Microsoft applications
• work constructively as part of a team and on own initiative
In addition to the above, we require an individual with a degree of fluency in the Welsh language. A successful applicant without the required Welsh language skill will be fully supported to reach the desired standard within two years of appointment.
In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide-range of employee benefits can be found on our careers website.
In addition, we are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.
Please see our careers website for the Job Description and Person Specification.
Should you require any further information about this role please contact: sarah.griffiths@ceredigion.gov.uk
Interviews will be held: In Person, in Penmorfa, Aberaeron. (Date TBC).
Note: We reserve the right to extend the application closing date.
We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.