Team Leader Homeless Service
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £30,170.22 per year |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | L3 |
| Remote working: | On-site only |
| Company: | YMCA Together |
| Job type: | Permanent |
| Job reference: |
Summary
Team Leader
Location: Liverpool L3
Salary: £30,170.22 per annum
Hours: 37.5hours per week, shifts from 7am-7pm including weekends and bank holidays
Job Type: Permanent
Why this role would be great for you
Based in Leeds Street your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Managers to carry out their duties in delivering a service of excellence. To ensure that the support and link work team understand the principles of a Psychologically informed environment and that they are supported to deliver a high level of quality to those that they work alongside.
What your week may look like
· Maintain excellent communication with YMCA Together Management team
· Managing a small caseload of service users
· Attend, or in the absence of service managers, hold fortnightly team meeting
· Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within the service.
· Work with the management team to ensure that all health and safety checks are completed and that as a service it is fully compliant in this area.
· Identify any training needs within the support team and address these alongside the L and D department.
· Lead on reflective practise or commit to the 6-month CAT training course to ensure that this can take place.
Working closely with the Support Manager, you will support them to:
· To compile and collate monthly reports on KPI’s
· Ensure YMCA Together complies with contractual requirements
· To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
· To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
· Ensuring all health and safety and maintenance issues are raised in a timely manner
· Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do
· Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
· Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request
Your Line Management and HR responsibilities
· Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
· Line manages 4 team members.
· Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
· Ensure the induction of new staff to the service.
You will Work with Service Users
· Case work a small caseload of service users
· Encourage involvement and participation from residents in the development, running and shaping of the service.
You will ensure the Health and Safety of your service
· Liaise with emergency services
· Always ensure the safety of yourselves and others on the premises in which you work
· Ensure the buildings meet legislation requirements.
Building your Team
· Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
· Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
· Contribute to the organisations formulation of policy and procedures
· Attend and participate in team meetings to ensure good communications and liaison with colleagues
General
· Undertake own administrative services
· Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
· Adhere to Protection from abuse policy
· Report and log all safeguarding incidents
· Observe and ensure compliance with the professional boundaries and data protection policy.
The skills we are looking for
· EXPERIENCE– We hope you have experience of working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness
Experience of leadership and managing a team. If you also had Experience of delivering training and experience of supervising staff, that would be great
· COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times
· EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
· COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
· ORGANISATION – Strong time management and the ability to manage to prioritise tasks
· COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.
What is a nice to have
· Qualification or working experience in homelessness, mental health or offending
· Recognised management or training related qualification
· Experience of working within a psychologically informed working environment
Even if you don’t feel that you have all of the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Location: Liverpool L3
Salary: £30,170.22 per annum
Hours: 37.5hours per week, shifts from 7am-7pm including weekends and bank holidays
Job Type: Permanent
Why this role would be great for you
Based in Leeds Street your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Managers to carry out their duties in delivering a service of excellence. To ensure that the support and link work team understand the principles of a Psychologically informed environment and that they are supported to deliver a high level of quality to those that they work alongside.
What your week may look like
· Maintain excellent communication with YMCA Together Management team
· Managing a small caseload of service users
· Attend, or in the absence of service managers, hold fortnightly team meeting
· Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within the service.
· Work with the management team to ensure that all health and safety checks are completed and that as a service it is fully compliant in this area.
· Identify any training needs within the support team and address these alongside the L and D department.
· Lead on reflective practise or commit to the 6-month CAT training course to ensure that this can take place.
Working closely with the Support Manager, you will support them to:
· To compile and collate monthly reports on KPI’s
· Ensure YMCA Together complies with contractual requirements
· To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
· To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
· Ensuring all health and safety and maintenance issues are raised in a timely manner
· Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do
· Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
· Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request
Your Line Management and HR responsibilities
· Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
· Line manages 4 team members.
· Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
· Ensure the induction of new staff to the service.
You will Work with Service Users
· Case work a small caseload of service users
· Encourage involvement and participation from residents in the development, running and shaping of the service.
You will ensure the Health and Safety of your service
· Liaise with emergency services
· Always ensure the safety of yourselves and others on the premises in which you work
· Ensure the buildings meet legislation requirements.
Building your Team
· Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
· Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
· Contribute to the organisations formulation of policy and procedures
· Attend and participate in team meetings to ensure good communications and liaison with colleagues
General
· Undertake own administrative services
· Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
· Adhere to Protection from abuse policy
· Report and log all safeguarding incidents
· Observe and ensure compliance with the professional boundaries and data protection policy.
The skills we are looking for
· EXPERIENCE– We hope you have experience of working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness
Experience of leadership and managing a team. If you also had Experience of delivering training and experience of supervising staff, that would be great
· COMMUNICATION – Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times
· EMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
· COMMITMENT – The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
· ORGANISATION – Strong time management and the ability to manage to prioritise tasks
· COMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.
What is a nice to have
· Qualification or working experience in homelessness, mental health or offending
· Recognised management or training related qualification
· Experience of working within a psychologically informed working environment
Even if you don’t feel that you have all of the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.