Customer Support Advisor
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £29,026 to £31,560 per year, pro rata |
| Hours: | Part time |
| Closing date: | 05 October 2025 |
| Location: | Glenrothes, Fife |
| Remote working: | On-site only |
| Company: | Kingdom Housing Association |
| Job type: | Permanent |
| Job reference: | REQ000711 |
Summary
Kingdom experience: Customer Support Advisor at Kingdom Group
At Kingdom Group, we put our customers first. Resolving all queries to meet the changing needs of our customers and communities. Our Customer Support Team works together to provide a high quality service to resolve customer complaints, assistance, guidance and address inquiries to ensure a positive and satisfying customer experience for the Kingdom Group.
To support this vital work, we’re recruiting for a Customer Support Advisor. This is an exciting opportunity to join a forward-thinking organisation where your skills will help to within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities.
This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.
The Role
As a Customer Support Advisor, you’ll:
Work as part of the Customer Support Team to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
Respond to customer queries, in a timely manner, with a high level of accuracy.
Provide a proficient and professional reception service.
Help to deliver core customer journeys in rent payments, repairs, complaints and housing management issues for Group customers.
Develop and maintain working relationships with colleagues across the organisation and external stakeholders. Utilise and support the implementation and development of new systems and platforms.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.
Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We’re looking for someone who:
SVQ3 level qualification (or relevant experience) in a relevant subject
Experience of working in a customer facing office environment
Strong accuracy and attention to detail
Strong understanding of Data protection
Strong digital skills
The ability to remain calm under pressure
Ready to Apply?
Apply through our website at: https://www.kingdomhousing.org.uk/jobs/
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: 5 October 2025
Interviews: Assessment centre on 28th October 2025, from 10am until 12:30pm at The Saltire Centre Glenrothes.
Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact the Employee Lifecycle Team on 01592 632577 or employeelifecycleteam@kha.scot
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
Scottish Charity No: SC000874
At Kingdom Group, we put our customers first. Resolving all queries to meet the changing needs of our customers and communities. Our Customer Support Team works together to provide a high quality service to resolve customer complaints, assistance, guidance and address inquiries to ensure a positive and satisfying customer experience for the Kingdom Group.
To support this vital work, we’re recruiting for a Customer Support Advisor. This is an exciting opportunity to join a forward-thinking organisation where your skills will help to within the Kingdom Group, supporting our vision of Great Homes, Services, People, and Communities.
This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.
The Role
As a Customer Support Advisor, you’ll:
Work as part of the Customer Support Team to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
Respond to customer queries, in a timely manner, with a high level of accuracy.
Provide a proficient and professional reception service.
Help to deliver core customer journeys in rent payments, repairs, complaints and housing management issues for Group customers.
Develop and maintain working relationships with colleagues across the organisation and external stakeholders. Utilise and support the implementation and development of new systems and platforms.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.
Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We’re looking for someone who:
SVQ3 level qualification (or relevant experience) in a relevant subject
Experience of working in a customer facing office environment
Strong accuracy and attention to detail
Strong understanding of Data protection
Strong digital skills
The ability to remain calm under pressure
Ready to Apply?
Apply through our website at: https://www.kingdomhousing.org.uk/jobs/
This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: 5 October 2025
Interviews: Assessment centre on 28th October 2025, from 10am until 12:30pm at The Saltire Centre Glenrothes.
Additional Information: To discuss any of the roles or require reasonable adjustments as part of this process please contact the Employee Lifecycle Team on 01592 632577 or employeelifecycleteam@kha.scot
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.
Scottish Charity No: SC000874