13135 - Enquiry Management Assistant
| Posting date: | 19 September 2025 |
|---|---|
| Salary: | £26,093 to £28,778 per year |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Edinburgh, Scotland |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | University of Edinburgh |
| Job type: | Permanent |
| Job reference: | 13135 |
Summary
Grade UE04: £26,093 to £28,778 per annum
USG / Student Recruitment and Admissions
Full time: 35 hours per week
Open ended: permanent
The Opportunity
We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).
This post is full-time (35 hours per week). We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
Your skills and attributes for success:
Excellent customer service skills
Proven experience in building strong working relationships
Enjoy analysing and problem solving to deliver great results every time
The ability to prioritise your workload and work under pressure
USG / Student Recruitment and Admissions
Full time: 35 hours per week
Open ended: permanent
The Opportunity
We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).
This post is full-time (35 hours per week). We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.
Your skills and attributes for success:
Excellent customer service skills
Proven experience in building strong working relationships
Enjoy analysing and problem solving to deliver great results every time
The ability to prioritise your workload and work under pressure