Hotel Operations Manager
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £37,000 to £40,000 plus service charges |
| Hours: | Full time |
| Closing date: | 18 October 2025 |
| Location: | NE66 1LX |
| Company: | Bespoke Hotels Ltd |
| Job type: | Permanent |
| Job reference: | 91e44ca67a6d42eaa3c8 |
Summary
We are seeking a highly motivated Operations Manager to join our prestigiousluxury townhouse hotel in the heart of Northumberland. This is a unique opportunity for an experienced hospitality professional to lead daily operations, deliver world-class service, and uphold the standards of excellence that define our brand at Bailiffgate Hotel.
Key Responsibilities
- Operational Leadership
- Oversee all aspects of the bar/restaurant, ensuring flawless guest experiences and consistent friendly five-star service.
- Lead, train, and motivate the bar/restaurant team to deliver exceptional hospitality.
- Monitor service standards, guest satisfaction, and overall dining atmosphere.
- Manage the concierge and night team to ensure all aspects of service quality is delivered.
- Anticipate and exceed guest expectations by personalising dining experiences.
- Resolve guest concerns promptly and with discretion.
- Work with the Sales Manager to analyse reviews and work toward service excellence.
- Collaborate with the kitchen team to maintain innovative menus that reflect seasonal trends and luxury dining standards.
- Assist in developing and managing budgets, forecasts, and cost controls to maximize profitability.
- Monitor inventory, purchasing, and vendor relationships.
- Ensure compliance and head up company on-line health and safety portal.
- Recruit, onboard, and develop high-performing staff.
- Conduct ongoing training programs focused on service etiquette, fine dining protocols, and guest relations.
- Foster a positive, professional, and guest-centric culture.
- Work closely with all of the hotel’s management team to align F & B operations with overall brand standards.
- Coordinate with Sales team for promotions, special events, and VIP guest services.
- Health & Safety
- Take the lead role in the hotel to manage the online health & safety system
- Liaising with all hotel heads of department to ensure all training is completed as per legal requirement
- Liaising with external bodies such as fire officer, environmental officer etc to ensure full compliance
- Maintain a weekly overview and assume the responsibility of the staff accommodation with the Maintenance Manager
Qualifications & Experience
- Minimum 5–7 years of leadership experience in fine dining or luxury hotel F&B operations.
- Strong knowledge of wine, spirits, and culinary trends.
- Proven track record of delivering exceptional guest service at the highest level.
- Financial acumen with experience in budgeting, forecasting, and cost control.
- Excellent communication, leadership, and interpersonal skills.
Benefits for working at Bailiffgate Hotel:
• Company Pension Scheme
• Preferential Accommodation Rates at Bespoke Hotels
• Staff and Family/Friends Rates at the Bailiffgate Hotel
• Discount on Food at Alnwick Castle Golf Club
• Discount on F&B at the Bailiffgate Hotel
• Uniform provided
• Seasonal Passes to Alnwick Castle & discount at The Alnwick Garden
• Share of generous monthly service charges