Central Services Administrator
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £27,254 to £29,540 per year, pro rata |
| Hours: | Part time |
| Closing date: | 18 October 2025 |
| Location: | Abergavenny, Monmouthshire |
| Remote working: | On-site only |
| Company: | Mind in Gwent |
| Job type: | Permanent |
| Job reference: |
Summary
Job Purpose
• Act as the first point of contact for all callers and visitors to Mind in Gwent, Abergavenny office.
• Responsible for the day-to-day administration and record keeping of the Central Services function of the organisation and project administrative support.
Key Accountabilities
• Provide a face to face service for visitors to the Abergavenny office , interacting with staff, partners, service users and the general public in a positive and professional manner.
• To administer and assist with all incoming communications to Mind in Gwent via email, telephone, post and to deal with or direct all communication to the relevant department or person.
• Receive incoming calls, providing information about our services, signposting to relevant organisations and directing calls to the relevant staff and teams.
• Carry out administration for projects including conducting questionnaires over the telephone and designing project publicity/reports.
• Administer counselling payments and pass any monies received to a member of the Finance team.
• Create, develop and maintain electronic and paper based record and filing systems for Mind in Gwent.
• Provide administrative support to counselling services across Mind in Gwent as and when required.
• Manage all stationery and marketing materials for the organisation, maintain stock levels, ordering new stock and managing delivery of stock.
• Make petty cash payments and reconciliations.
• Provide administrative support to the Board of Directors/Trustees and Senior Management Team, as and when required. Undertake any other governance tasks as requested by the Senior Management Team.
• Contribute to maintaining the social media account in conjunction with the other team members, as and when required.
• The work of Mind in Gwent changes over time and it is not possible to describe all responsibilities of the Central Services Administrator.
• The Central Services Administrator is expected to promote a positive image of mental health and Mind in Gwent to other agencies and the general public.
• Contribute to maintaining the social media account in conjunction with the other team members, as and when required.
• The work of Mind in Gwent changes over time and it is not possible to describe all responsibilities of the Central Services Administrator.
• The Central Services Administrator is expected to promote a positive image of mental health and Mind in Gwent to other agencies and the general public.
• Act as the first point of contact for all callers and visitors to Mind in Gwent, Abergavenny office.
• Responsible for the day-to-day administration and record keeping of the Central Services function of the organisation and project administrative support.
Key Accountabilities
• Provide a face to face service for visitors to the Abergavenny office , interacting with staff, partners, service users and the general public in a positive and professional manner.
• To administer and assist with all incoming communications to Mind in Gwent via email, telephone, post and to deal with or direct all communication to the relevant department or person.
• Receive incoming calls, providing information about our services, signposting to relevant organisations and directing calls to the relevant staff and teams.
• Carry out administration for projects including conducting questionnaires over the telephone and designing project publicity/reports.
• Administer counselling payments and pass any monies received to a member of the Finance team.
• Create, develop and maintain electronic and paper based record and filing systems for Mind in Gwent.
• Provide administrative support to counselling services across Mind in Gwent as and when required.
• Manage all stationery and marketing materials for the organisation, maintain stock levels, ordering new stock and managing delivery of stock.
• Make petty cash payments and reconciliations.
• Provide administrative support to the Board of Directors/Trustees and Senior Management Team, as and when required. Undertake any other governance tasks as requested by the Senior Management Team.
• Contribute to maintaining the social media account in conjunction with the other team members, as and when required.
• The work of Mind in Gwent changes over time and it is not possible to describe all responsibilities of the Central Services Administrator.
• The Central Services Administrator is expected to promote a positive image of mental health and Mind in Gwent to other agencies and the general public.
• Contribute to maintaining the social media account in conjunction with the other team members, as and when required.
• The work of Mind in Gwent changes over time and it is not possible to describe all responsibilities of the Central Services Administrator.
• The Central Services Administrator is expected to promote a positive image of mental health and Mind in Gwent to other agencies and the general public.