Lead Receptionist
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £12.40 per hour |
| Additional salary information: | £12.40 an hour |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Hinckley, LE10 1DS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0055-25-0030 |
Summary
Key Responsibilities To support, train and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of and in the presence of the Supervisor To oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate. To suggest ideas or changes that will continually enhance the performance of the reception team. To ensure that the reception area is sufficiently staffed at all times. To highlight to the Practice Manager where there are gaps in staffing of the reception team as quickly as possible to ensure adequate staffing at all times. To ensure that repeat prescriptions are processed in a timely and efficient manner and are ready for collection on time. To oversee that all work is completed in a timely manner including patient tasks, prescription requests and registrations. To alert the Practice Manager to any shortfalls or potential problems. To define, delegate and monitor all reception teamwork in response to changing practice needs. To undertake other ad-hoc work as and when required under the guidance of the Practice Manager. General Requirements To provide cover for members of the reception team during sickness, holidays and training. To monitor on a daily basis the amount of tasks outstanding on SystmOne and alerting the Practice Manager if there is a significant increase and extra resource is required to bring the tasks to an acceptable level. Monitoring and recording of Reception Staff absence using GP TeamNet. Ensure that all Reception Staff complete Mandatory Training ensuring protected time is provided if required. To organise monthly Reception Meetings, including booking an appropriate room, producing the Agenda and sending our electronic invitations. Also responsible for taking the minutes from these meetings and recording on GP TeamNet. To attend other meetings as required including In-house PLT & Practice Clinical Meetings. Ensure that any relevant significant events that relate to the reception team and patient service are recorded using GP TeamNet. Support the Practice Manager in the appraisal process for relevant practice staff. Produce working rotas for Reception/Admin staff at the surgery. Ensure that Reception Staff action Links (including approval of patient registrations) within SystmOne in a timely manner. Ensure that relevant officers within the Reception/Administration team are appropriately managing paper copies of patient notes (e.g. filing/returning as appropriate). Identify additional income opportunities for the practice. Work with the Data Quality Supervisor to establish systems for the validation of patient information, including regular checks and quality audits. Support Reception Staff to encourage patients to sign up for Online access. Monitor the Practice generic e-mail account in the absence of the Senior Patient Administrator. Assist in promoting and maintain their own and others health, safety and security as defined in the Practice Health & Safety Policy. Confidentiality In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, and other healthcare workers. They may also have access to information relating to the Federation as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federation policies and procedures relating to confidentiality and the protection of personal and sensitive data.