Service and ATM Scheduler
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £27,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 18 October 2025 |
| Location: | M4 5EU |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | BPTHSJM-002-22254 |
Summary
Service and ATM Scheduler | Manchester | Full Time | £27,000 – £28,000 per annum
This is a great opportunity to join the UK’s largest supplier of Home Safes, Commercial Safes, Vaults, Strongrooms, ATM Protection, High Security Locks, and associated services. An ever-ambitious company, specialising in the manufacture, distribution, installation & after-sales service of physical security products.
Our client is seeking a Service and ATM Scheduler, playing a critical role in supporting the day-to-day operations of ATM services and broader service desk activity across the UK. The role focuses on scheduling weekly BAU (business-as-usual) upgrades, reacting quickly to ATM recoveries, and coordinating field engineers to attend reactive service jobs for our key customers, such as high street banks and retailers across the UK.
This is a fast-paced, multi-faceted role requiring strong communication, organisational skills, and a proactive approach to incident management and service continuity.
Are you the right person for the job?
To be successful, you must:
• Have experience working on a customer service desk, scheduling and/or a helpdesk
• Enjoy dealing with customers and understand that the customer always comes first
• Be organised and methodical
• Keen, motivated and willing to learn
• Have a good knowledge of Microsoft Office
• Be willing to cover an out-of-hours phone line (usually 1 week in 4 and subject to additional pay)
What will your role look like?
As a Service and ATM Scheduler, you’ll play a vital role in supporting the day-to-day operations of ATM services and broader service desk activity across the UK.
Your responsibilities will include:
• Assigning jobs to service engineers based on urgency, location, and availability
• Acting as the central point of contact for service calls and reactive job tickets
• Providing clear updates to customers and internal stakeholders
• Scheduling and managing weekly ATM BAU upgrades
• Ensuring service level agreements are met with key customers
• Liaising with the fabrication department for product upgrades
• Inputting service call data into systems and tracking progress
• Producing quotations and processing invoices
• Answering incoming calls from customers and engineers
• Updating reports on performance levels
• Supporting other departments when required
What can you expect in return?
• Additional on-call pay (£300 per week)
• 20 days’ (+ 8 statutory days) annual holiday with a time-served accrual system
• Pension scheme
• Free lunch on the last Friday of each month
• Quarterly socials and dress down Fridays
• Free onsite parking
• Bonus scheme
*Qualifying period applies
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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